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What is TELUS International Content Moderation?

TELUS International focuses on developing and delivering innovative digital solutions that enhance customer experiences (CX) for forward-thinking global brands. Their wide-ranging services support each step of clients' digital transformation processes, enabling them to quickly integrate state-of-the-art technologies that contribute to better business outcomes. The company’s robust portfolio includes digital strategy, consulting, creative design, IT lifecycle management, data annotation, intelligent automation, and comprehensive omnichannel CX services, which also include content moderation, safety protocols, and a variety of managed services. By fostering growth throughout all development phases, TELUS International partners with companies in fast-evolving industries like technology, gaming, media, eCommerce, fintech, healthcare, and travel. Through their expertise, they assist organizations in navigating the complexities of digital environments while enhancing overall operational effectiveness. Ultimately, TELUS International’s commitment to innovation positions them as a key player in shaping the future of digital customer engagement.

What is CommentGuard?

CommentGuard is a sophisticated moderation tool specifically crafted for overseeing comments on platforms like Facebook and Instagram. It aggregates comments from posts and advertisements into a single, streamlined inbox, allowing users to effortlessly like, hide, delete, block, or reply to comments. Key features include real-time AI moderation, automated responses based on company data, intent detection powered by AI, pre-saved replies, and the capability for automatic replies. The system is particularly proficient at detecting and removing inappropriate comments, spam, and other unwanted content in multiple languages. Additionally, it encourages collaboration among team members by enabling them to work together without the need to share login credentials, ensuring a secure and efficient method for managing comments while also fostering improved user engagement. This comprehensive approach not only enhances comment oversight but also strengthens team dynamics in handling customer interactions.

Media

Media

No images available

Integrations Supported

Cisco Unified Communications Manager
Facebook
Google Cloud Platform
Indent
Instagram
PayFacto
SS&C Blue Prism
Salesforce
TxtFlo
UiPath
Verint AI Blueprint
Workvivo

Integrations Supported

Cisco Unified Communications Manager
Facebook
Google Cloud Platform
Indent
Instagram
PayFacto
SS&C Blue Prism
Salesforce
TxtFlo
UiPath
Verint AI Blueprint
Workvivo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$29/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TELUS International

Date Founded

2005

Company Location

Canada

Company Website

www.telusinternational.com

Company Facts

Organization Name

CommentGuard

Date Founded

2024

Company Location

United Kingdom

Company Website

commentguard.io

Categories and Features

Content Moderation

Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation

Categories and Features

Content Moderation

Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation

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