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What is TIM4biz Call Accounting?
A call accounting system fundamentally gathers and stores information about telephone calls from different telephone systems for future analysis by a person or a computer. In a standard corporate environment, a telephone setup that includes several extensions or handsets is known as a PBX (Private Branch Exchange) or PABX (Private Automated Branch Exchange), which serves to connect numerous phone lines with the local telephone exchange, linking it directly to the office's handsets. Furthermore, PBX extensions are not limited to just human-operated devices; they also include extensions for auto attendants, hunt groups, voice mail systems, fax machines, and various other technologies, which collectively improve communication efficiency across the organization. The adaptability of these systems empowers businesses to optimize their communication processes while also delivering insightful data through call analysis. Ultimately, this not only enhances operational effectiveness but also supports strategic decision-making based on communication patterns.
What is LogicsWare EPIX?
The LogicsWare EPIX system boasts a variety of products and modules that significantly enhance its functionality and cater to both essential business requirements and everyday needs. It features capabilities for interfacing with multiple database engines, as well as facilitating multi-site data collection through FTP and IP, along with shared databases using ODBC, RS232, and dial-up connections. An automated module is also included, which sends hierarchical emails to managers and employees. Users can easily export reports in several formats, including PDF, Excel, Word, and HTML, while also benefiting from comprehensive reporting tools for both control and analytical functions. Additionally, the system supports active directory integration for seamless data synchronization. Major PBX vendors can utilize IP phone utilities, and the Database Engine, combined with ample hard drive space, can accommodate vast amounts of CDR records, effectively offering limitless storage. The true multi-threading capabilities optimize performance by harnessing the power of modern processors such as Core 2 Duo and Quad four, thus ensuring that users can experience maximum efficiency and speed. Overall, the EPIX system is designed to meet a diverse range of operational demands and adapt to the evolving landscape of business technology.
Integrations Supported
RMS Cloud
API Availability
Has API
API Availability
Has API
Pricing Information
$8 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
TIM Technologies
Date Founded
2006
Company Location
Australia
Company Website
www.tim4biz.com
Company Facts
Organization Name
LogicsWare
Date Founded
2009
Company Location
Egypt
Company Website
www.logicsware.com/EPIX.html
Categories and Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Categories and Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log