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What is TeamSite?

Boosting customer engagement can be achieved by utilizing an integrated platform that offers customized experiences across multiple channels. OpenTextâ„¢ TeamSiteâ„¢ functions as a powerful content management system, empowering organizations to design and manage personalized, engaging digital interactions that are compatible with any device or medium. Users benefit from a single, intuitive interface that facilitates the creation, testing, targeting, and publishing of content, alongside the management of rich media assets, website design, and mobile app development. This platform's ability to personalize and optimize content delivery throughout the customer journey makes it a versatile and scalable solution, supported by a comprehensive range of innovative technologies. It equips business users, developers, and creative teams with tools and features that seamlessly integrate into their workflows, thanks to an intentionally designed composable user experience that prioritizes ease of use. Additionally, users can choose from a variety of deployment options, including public cloud services such as Google, AWS, or Azure, as well as internal management through Kubernetes containers or conventional on-premises infrastructure, providing organizations with the flexibility they need to meet diverse operational requirements. This adaptability ensures that businesses can maintain a competitive edge while effectively engaging their customers.

What is Pega Customer Engagement Platform?

Engaging with customers has grown increasingly complex as they seek personalized, consistent, and relevant interactions with brands on multiple platforms. Your customer engagement system should ideally streamline this process; however, many current solutions are unwieldy and do not effectively meet the demand for customized interactions. A large number of these platforms encounter difficulties when it comes to integrating vital information from various organizational data silos, which is essential for addressing customer inquiries in real time across all communication channels. Pega Marketing marks a significant leap forward in the realm of customer engagement solutions. By leveraging sophisticated customer analytics and real-time business rules, Pega continually evaluates the context of each customer interaction, recommending the best offer, content, channel, and action for optimal engagement. Employing Pega allows businesses to build stronger connections with their customers, moving beyond traditional segmentation approaches towards a holistic strategy for customer experience across every channel, thus improving overall satisfaction and loyalty. Furthermore, this cutting-edge platform equips organizations with the agility to quickly respond to evolving customer needs and preferences, fostering a more adaptive and effective engagement strategy that can change as market dynamics shift. Ultimately, this responsiveness can lead to a more enriched customer journey and long-term brand loyalty.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com

Company Facts

Organization Name

Pegasystems

Date Founded

1983

Company Location

United States

Company Website

www.pega.com/customer-engagement-platform

Categories and Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

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