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features
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What is TechSmith Capture?

TechSmith Capture presents a straightforward and cost-free option for capturing basic screenshots and producing screen recordings, catering to professional, personal, and recreational needs alike. With the impending discontinuation of Adobe Flash support, the .SWF format that Jing relies on is set to fade into obsolescence. Committed to enhancing the ease of visual communication, TechSmith has developed this no-cost tool for screen capture and recording, allowing users to transition smoothly into modern technology. This evolution has enabled us to roll out a contemporary solution that is entirely free for our customers. TechSmith Capture boasts improved features, including a revamped User Interface that aligns with our flagship screen capture tools, Snagit and Camtasia. Furthermore, it offers enhanced video capturing functions, such as longer recording durations and the capability to record both system audio and webcam feed. Consequently, users can experience a more adaptable and intuitive platform that meets their screen capturing demands effectively. Ultimately, TechSmith Capture ensures that users remain equipped with cutting-edge tools for a variety of visual storytelling purposes.

What is GrowthDot Video Reply?

Enhance the customer support experience by using the Video Reply app integrated with Zendesk, which enables you to record and send video responses directly within ticket interactions, transcending standard text communications. Despite its potential, the adoption of video in customer support remains surprisingly minimal among many organizations. Video replies offer a fantastic opportunity to swiftly produce product demonstrations, personally introduce yourself to customers, or highlight effective solutions to their issues. This method not only builds trust but also expedites the ticket resolution process, resulting in greater overall customer satisfaction. With the Video Reply feature, you can easily record videos from within Zendesk tickets or select from a specially curated library available in the app. Leverage video to create informative tutorials that thoroughly explain the necessary steps to resolve customer inquiries effectively. You can also save your recorded videos in the library for convenient future reference. In addition, requesting videos from customers can provide you with valuable insights into their specific concerns and needs. Organizing your video content with tags allows for straightforward retrieval and classification. Moreover, you can personalize video page previews for your recipients, fostering a more engaging and customized communication experience that resonates with customers. This innovative approach not only enhances interactions but also serves to strengthen the overall relationship between support teams and customers.

Media

Media

No images available

Integrations Supported

Zendesk

Integrations Supported

Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$19 per agent/per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TechSmith

Date Founded

1987

Company Location

United States

Company Website

www.techsmith.com/jing-tool.html

Company Facts

Organization Name

GrowthDot

Date Founded

2015

Company Location

Ukraine

Company Website

growthdot.com

Categories and Features

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Categories and Features

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