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What is TelStrat Record?
To improve the productivity of your contact center and workforce, it is essential to have an in-depth insight into each exchange between agents and customers. Equip yourself with state-of-the-art tools designed to foster exceptional customer interactions and optimize agent performance.
Implement a system to record call audio at various intervals—whether randomly, at predetermined times, or on demand—ensuring that recordings capture the entirety of conversations from the start, no matter when they initiate. This capability empowers supervisors to monitor live calls actively and review full recordings, particularly during agent transfers, facilitating prompt dispute resolutions and providing support for any legal inquiries. Furthermore, this robust documentation aids in the comprehensive assessment of agent performance. By leveraging a multitude of metrics to analyze extensive call data, you can conduct swift searches with user-friendly one-click filters. For more detailed investigations, combine multiple fields to refine your searches, allowing you to analyze every interaction by playing multimedia clips directly from your computer. The ability to share combined voice and screen .WMV files across a network or through email offers valuable insights into agent-customer engagements, leading to more efficient workforce management and higher service quality. In addition to these advantages, collating data on customer interactions can significantly enhance strategies for agent training and boost overall customer satisfaction, ultimately creating a more responsive and effective service environment. This proactive approach not only benefits agents but also enriches the customer experience by ensuring their needs are met with precision and care.
What is Aniceya.io?
Strong security protocols guarantee that only permitted users can access and evaluate the voice logs, while also monitoring for any signs of tampering. In addition, the platform provides web-based accessibility to voice logs and boasts extensive reporting features. Aniceya.io Voice Logger comes with a straightforward online browser interface that offers detailed reporting tools, allowing users to oversee live calls from any computer or laptop. Users can efficiently navigate through various statistics without getting bogged down by complicated menus, thus optimizing their time management. This interface showcases total call volume, detailed counts for incoming and outgoing calls, and connectivity ratios, among other important metrics. Aniceya.io's live monitoring functionality empowers users to determine if an agent is currently engaged in a call, giving supervisors immediate graphical insights into each agent’s activity. Moreover, Aniceya.io is built with scalability in mind, enabling the gradual enhancement of server capacity in accordance with specific requirements, ensuring that the system evolves in tandem with your business needs. This adaptability positions it as an excellent choice for organizations aiming to maintain effective communication management while responding to fluctuating demands, ultimately fostering a more productive work environment.
Media
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Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Serenova
Date Founded
2013
Company Location
United States
Company Website
www.serenova.com/products/telstrat/recording-quality-management/
Company Facts
Organization Name
ANICEYA
Date Founded
2016
Company Location
India
Company Website
www.aniceya.io
Categories and Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording