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What is TelStrat Record?
To improve the productivity of your contact center and workforce, it is essential to have an in-depth insight into each exchange between agents and customers. Equip yourself with state-of-the-art tools designed to foster exceptional customer interactions and optimize agent performance.
Implement a system to record call audio at various intervals—whether randomly, at predetermined times, or on demand—ensuring that recordings capture the entirety of conversations from the start, no matter when they initiate. This capability empowers supervisors to monitor live calls actively and review full recordings, particularly during agent transfers, facilitating prompt dispute resolutions and providing support for any legal inquiries. Furthermore, this robust documentation aids in the comprehensive assessment of agent performance. By leveraging a multitude of metrics to analyze extensive call data, you can conduct swift searches with user-friendly one-click filters. For more detailed investigations, combine multiple fields to refine your searches, allowing you to analyze every interaction by playing multimedia clips directly from your computer. The ability to share combined voice and screen .WMV files across a network or through email offers valuable insights into agent-customer engagements, leading to more efficient workforce management and higher service quality. In addition to these advantages, collating data on customer interactions can significantly enhance strategies for agent training and boost overall customer satisfaction, ultimately creating a more responsive and effective service environment. This proactive approach not only benefits agents but also enriches the customer experience by ensuring their needs are met with precision and care.
What is Canonical AI?
Analyze communication trends and classify results, vital performance metrics, and additional factors. Map out both common and uncommon discussion routes while pinpointing calls that meet specific standards. You can also integrate tailored metrics to track what is most crucial for optimizing the performance of your voice AI system. A key factor to consider in voice AI is the Signal-to-Noise Ratio (SNR), which assesses the quality of the desired audio signal in relation to background noise. A higher SNR indicates clearer audio, while a lower SNR suggests increased interference. Improved SNR, combined with superior audio fidelity, can greatly enhance the precision of automatic speech recognition and natural language processing capabilities. When audio clarity is optimized, your Voice AI system becomes more adept at interpreting user input, thus boosting the chance of successful interactions. Monitoring SNR is essential for making immediate adjustments in audio processing, ensuring optimal performance at all times. In addition, Voice AI Latency, the delay between user input and the AI's response, is crucial for maintaining effective dialogue. Rapid and responsive communication is vital for fostering successful interactions and improving the overall user experience, making it a key area to focus on for further advancements. By prioritizing these aspects, you can significantly refine the efficiency of your voice AI systems.
Media
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Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$0.025 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Serenova
Date Founded
2013
Company Location
United States
Company Website
www.serenova.com/products/telstrat/recording-quality-management/
Company Facts
Organization Name
Canonical AI
Company Location
United States
Company Website
voice.canonical.chat/
Categories and Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording