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What is TelStrat Record?
To improve the productivity of your contact center and workforce, it is essential to have an in-depth insight into each exchange between agents and customers. Equip yourself with state-of-the-art tools designed to foster exceptional customer interactions and optimize agent performance.
Implement a system to record call audio at various intervals—whether randomly, at predetermined times, or on demand—ensuring that recordings capture the entirety of conversations from the start, no matter when they initiate. This capability empowers supervisors to monitor live calls actively and review full recordings, particularly during agent transfers, facilitating prompt dispute resolutions and providing support for any legal inquiries. Furthermore, this robust documentation aids in the comprehensive assessment of agent performance. By leveraging a multitude of metrics to analyze extensive call data, you can conduct swift searches with user-friendly one-click filters. For more detailed investigations, combine multiple fields to refine your searches, allowing you to analyze every interaction by playing multimedia clips directly from your computer. The ability to share combined voice and screen .WMV files across a network or through email offers valuable insights into agent-customer engagements, leading to more efficient workforce management and higher service quality. In addition to these advantages, collating data on customer interactions can significantly enhance strategies for agent training and boost overall customer satisfaction, ultimately creating a more responsive and effective service environment. This proactive approach not only benefits agents but also enriches the customer experience by ensuring their needs are met with precision and care.
What is Capture911?
Capture911 is an affordable and reliable application designed specifically for documenting multi-channel communications and calls that are vital for effective public safety operations. This cutting-edge software efficiently gathers data from multiple channels and enables quick access and playback of coordinated incidents. Tailored to fit the unique requirements of your organization, Capture911 complies with both NG911 and P25 standards, ensuring adherence to industry benchmarks. The system guarantees comprehensive recording of every call and radio interaction, capturing essential metadata like time, date, ANI, ALI, radio ID, alias, and Talkgroup ID among others. With strong security protocols in place, Capture911 meets both current and forthcoming regulations concerning the recording, storage, and transmission of all communications. Additionally, the software supports digital incident reconstruction, allowing users to piece together events in a sequential manner via a user-friendly interface, making it an indispensable resource for in-depth investigative analysis. This all-encompassing solution not only boosts operational efficiency but also plays a critical role in enhancing accountability during emergency response scenarios. Ultimately, Capture911 stands out as a pivotal asset for organizations striving for excellence in public safety communication management.
Media
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Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Serenova
Date Founded
2013
Company Location
United States
Company Website
www.serenova.com/products/telstrat/recording-quality-management/
Company Facts
Organization Name
HigherGround
Date Founded
1973
Company Location
United Statesv
Company Website
www.higherground.com/capture911
Categories and Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Categories and Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording