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What is TeleVox?

For over thirty years, TeleVox has been a catalyst for enhancing communication between healthcare providers, pharmaceutical companies, and life sciences organizations, which in turn fosters trust, ensures continuity of care, and enriches the overall patient experience. Our cutting-edge digital engagement solutions serve a network of over 10,000 healthcare providers, facilitating smooth communication with patients at every stage of their healthcare journey—before, during, after, and in-between their appointments. Furthermore, our customized services for the pharmaceutical and life sciences sectors help in reaching a wider patient audience through targeted initiatives that emphasize disease awareness, educational materials, and reminders for vaccinations. We enable our clients to connect with patients at the ideal moments through a variety of effective communication methods, including SMS text, phone calls, live chat virtual assistants, emails, and postcards. This strategy not only delivers personalized and adaptable messages that enhance patient satisfaction and fill gaps in care but also increases revenue while reducing the strain on healthcare personnel. By nurturing these vital connections, we play a key role in creating a more efficient and responsive healthcare ecosystem, ultimately contributing to better health outcomes for the communities we serve. Additionally, our commitment to innovation ensures that we are continually evolving to meet the changing needs of both healthcare providers and patients alike.

What is Dragonfly PHD?

An optimized online booking and registration system ensures that all essential details are collected in advance. Effective communication with patients is maintained through email, text, and chat, providing reminders and follow-ups for post-care. Automated reporting simplifies the insurance claims process and complies with regulatory requirements, all while upholding stringent privacy and security measures. Additionally, the platform allows for efficient management of vaccinations and testing on a large scale, incorporating features for scheduling, intake, reporting, and follow-up. Accessible on both smartphones and tablets, it eliminates the need for a specific app. The integration of a paperless lab system delivers immediate test results to enhance patient experience. Confirmation messages are sent via text and email to keep patients updated about their appointments. A flexible scheduling tool enriches your website's events and employer dashboard, while features like state reporting, registry integration, and claims processing exports improve operational efficiency. Built upon a strong enterprise software foundation capable of processing millions of transactions, the system offers customizable templates designed to effectively showcase your services. This all-encompassing solution not only increases patient engagement but also streamlines administrative processes for healthcare providers, leading to improved service delivery and patient satisfaction. Overall, it represents a significant advancement in the healthcare management landscape.

Media

Media

Integrations Supported

Coin Metrics
Practice-Web Dental

Integrations Supported

Coin Metrics
Practice-Web Dental

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

5% fee per procedure
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TeleVox

Date Founded

1992

Company Location

United States

Company Website

televox.com

Company Facts

Organization Name

Dragonfly PHD

Date Founded

2019

Company Website

dragonflyphd.com

Categories and Features

Appointment Reminder

Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Patient Management

Admissions Management
Bed Management
Discharge Management
Historical Reporting
Patient Flow Management
Patient Location Tracking
Patient Monitoring
Real Time Reporting
Waiting Time Tracking

Patient Portal

Appointment Confirmations
Appointment Scheduling
Bill Payment
Care Plans
Care Summaries
EHR-Agnostic
Health Record Access
Intake Forms
Lab Results
Prescription Renewals
Secure Messaging
Video Consultations

Categories and Features

Medical Lab

Audit Trail
Data Analysis Auditing
Data Security
EMR Interface
Fax Management
Lab Instrument Interface
Multi-Location Printing
Online Instrumentation
Physician Test Panels
Procedure-Based Billing
Sample Tracking

Patient Management

Admissions Management
Bed Management
Discharge Management
Historical Reporting
Patient Flow Management
Patient Location Tracking
Patient Monitoring
Real Time Reporting
Waiting Time Tracking

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