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What is Teleperformance?

Discover our all-encompassing social media solution designed to enhance your customer interactions on various platforms. Our approach is crafted to seamlessly fit within your omnichannel strategy, encouraging active engagement with your audience across all social media channels. By responding to your community's inquiries directly on these platforms, you showcase your brand's dedication to their concerns. Pay attention to your audience's sentiments to deepen connections and elevate engagement levels significantly. Cultivate meaningful relationships with your customers to transform them from mere followers into enthusiastic champions of your brand. Boost your brand's visibility on social media while effectively guiding users along their customer journey. Our services encompass evaluation, recruitment, tool configuration, and comprehensive training. Following the implementation of our customized strategies, which include processes, tools, metrics, and training, we build a strong and efficient social media community management framework that delivers tangible results. Partnering with us not only allows you to manage your online presence effectively but also significantly enhances customer experience and loyalty. Through our targeted efforts, you can achieve a dynamic and engaging social media environment that resonates with your audience.

What is OBI Engage?

Experience the revolutionary features of OBI Engage, which integrates social media, messaging platforms, reviews, live chat, and chatbots into one cohesive solution for exceptional customer interaction and online support. This system enables you to provide tailored and immediate customer service across multiple channels, such as social media, live chat, review platforms, and messaging services, fostering a base of satisfied and loyal customers. With OBI Engage, managing all online conversations becomes effortless through a centralized dashboard, while the inclusion of smart chatbots streamlines your service processes for greater efficiency. Moreover, the platform is equipped with sophisticated workflows, case management capabilities, and integration options with third-party systems, ensuring high-quality service delivery. The built-in monitoring feature keeps you updated on your brand's online reputation, allowing you to respond swiftly to customer mentions. In addition, you can easily create, schedule, and share posts on various social media networks using an intuitive content calendar, and thoroughly analyze the success and reach of your marketing campaigns with detailed social analytics and reporting. This comprehensive approach guarantees that your engagement methods remain agile and attuned to the needs of your audience, ultimately paving the way for continuous improvement in customer relations.

Media

Media

Integrations Supported

Freshchat
IFS Ultimo

Integrations Supported

Freshchat
IFS Ultimo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Teleperformance

Date Founded

1978

Company Location

France

Company Website

www.teleperformance.com/en-us/services/social-media

Company Facts

Organization Name

OBI4wan

Date Founded

2011

Company Location

Netherlands

Company Website

www.obi4wan.com/nl/producten/webcare/

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

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