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What is Tencent Cloud Monitor?

Default activation of CM is standard for every Tencent Cloud account. After acquiring Tencent Cloud services, users can directly access the CM console for real-time monitoring of their products' operational status and to set up alerts as required. The system is capable of compiling data for all relevant metrics in just seconds, enabling it to identify even the smallest changes, which significantly improves the monitoring experience for cloud products. CM provides free storage for monitoring data collected every few seconds for a duration of up to 24 hours, allowing users to easily access and download this information online. Moreover, CM supports the customization of trigger rules for monitoring metrics, ensuring precise alerts across various parameters such as thresholds, time periods, duration, and alarm frequency. In addition, it guarantees that alerts are delivered promptly through several communication channels, including email, SMS, WeChat, and phone calls, thereby offering users extensive monitoring coverage. This comprehensive system ultimately empowers you to sustain peak product performance and swiftly address any potential issues that may occur, making it an essential tool for effective cloud management.

What is RackNap?

The platform offers an extensive suite of tools to effectively manage partners, incorporating structures for commissions and discounts tailored for multi-tier partnerships, along with established thresholds and lock-in durations. Additionally, it features a Partner Dashboard for monitoring performance, provides white-labelled support integration, and implements a lead-lock mechanism to maintain steady engagement. Among its many functions are options for customer self-support, automated ticket assignment, SLA triggers, and an escalation matrix, all aimed at improving the support experience for users. Support ratings, a customer portal, an integrated knowledge base, and a notification system work cohesively to facilitate robust communication and easy access to resources. Intelligent support dashboards further optimize the process, while the platform offers a variety of pricing options, such as free, one-time, recurring, pay-per-use, and contract plans, all equipped with auto-renewal and usage-based pricing models. Users can modify pricing according to the billing cycle and the number of units purchased, as well as create bundled packages to encourage more substantial customer purchases. The system accommodates various currencies, tax configurations, rules, and multiple payment gateways to simplify the transaction process. Additionally, customers are granted the flexibility to upgrade or downgrade their cloud services straight from their panel, allowing them to customize their experience by selecting extra service add-ons as needed, which empowers them to tailor their service to meet individual needs. This level of customization not only enhances user satisfaction but also fosters loyalty by making it easier for customers to adapt their services as their requirements evolve.

Media

Media

Integrations Supported

Tencent Cloud

Integrations Supported

Tencent Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$49 user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tencent

Date Founded

2013

Company Location

China

Company Website

intl.cloud.tencent.com/product/cm

Company Facts

Organization Name

RackNap

Date Founded

2016

Company Location

India

Company Website

www.racknap.com

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

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