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What is The Enabled Customer Community?

Businesses are struggling to harness the collective insights of their customers to increase profitability, shape strategic decisions, and influence behaviors due to a lack of effective means for consistently gauging consumer sentiments. Traditional methods such as focus groups, surveys, and blogs provide only limited and momentary views of customer opinions, failing to capture the full spectrum of consumer feedback. In light of competitive pressures and evolving market dynamics, companies are keen to rapidly create online communities that not only serve current objectives but also anticipate future requirements. IT leaders are charged with delivering a robust and sustainable framework that meets organizational standards, adjusts to growing demands, and seamlessly integrates with other enterprise systems. Consequently, there is a rising trend among organizations to explore cutting-edge solutions that not only enhance customer interaction but also foster sustainable growth and adaptability. Ultimately, the goal is to create a dynamic environment where ongoing customer feedback can be effectively utilized to drive innovation and success.

What is Sprout Social?

Cultivate and strengthen meaningful relationships on social media by effectively engaging with your audience and measuring results through a comprehensive platform tailored for connection-building. Sprout Social excels in crucial areas such as user experience, customer support, satisfaction ratings, return on investment, and ease of adoption. Discover the most thorough and integrated approach to social media management designed for growth and scalability. Analyze trends and actionable insights derived from social interactions to refine your marketing and branding efforts. Work collaboratively as a team to plan, organize, schedule, and distribute content effortlessly across multiple social platforms. Improve your social monitoring capabilities and enhance responsiveness with a centralized inbox that keeps all interactions in one place. Utilize detailed social analytics and dashboards to support informed strategic planning throughout your organization. Authentic connections between real people and genuine brands foster relationships that truly matter. Users consistently highlight their motivations for choosing Sprout's cutting-edge social media management tools and services, and the platform's dedication to excellence is evident through the success stories shared by its diverse clientele. Furthermore, this commitment to client success positions Sprout Social as a leader in the industry, making it an invaluable asset for businesses looking to thrive online.

Media

Media

Integrations Supported

Bitium
Cerby
Dataddo
Facebook
Google Analytics
Incises.com
Instagram
Kleene
OpenAI
Rebrandly
RiteTag
Salesforce
Scoop Analytics
Shift
Stackreaction
Threads
Tripadvisor
Tumblr
X (Twitter)
Zendesk

Integrations Supported

Bitium
Cerby
Dataddo
Facebook
Google Analytics
Incises.com
Instagram
Kleene
OpenAI
Rebrandly
RiteTag
Salesforce
Scoop Analytics
Shift
Stackreaction
Threads
Tripadvisor
Tumblr
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$199/seat/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sparta Social Networks

Date Founded

1999

Company Location

United States

Company Website

www.spartasocialnetworks.com

Company Facts

Organization Name

Sprout Social

Date Founded

2010

Company Location

United States

Company Website

www.sproutsocial.com

Categories and Features

Social Networking

Activity / News Feed
Advertising Management
Blogs
Data Security
Event Management
Group Management
Media Library
Privacy Options
Real-time Chat
Social Media Integration
Social Media Tagging
User Profiles

Categories and Features

Employee Advocacy

Content Controls / Compliance
Content Library Creation
Mobile Access
Post Scheduling
Push / Email Notifications
Reporting / Analytics
Social Sharing Gamification
Tiered User Permissions

Influencer Marketing

CRM
Campaign Management
Faceted Search / Filtering
Influencer Discovery
Payment Tracking
ROI Tracking
Social Media Monitoring

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Social Networking

Activity / News Feed
Advertising Management
Blogs
Data Security
Event Management
Group Management
Media Library
Privacy Options
Real-time Chat
Social Media Integration
Social Media Tagging
User Profiles

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