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What is ThumbSignIn?

Regardless of the platform or device you utilize, we have an ideal solution tailored for your needs. Discover our diverse selection of user-friendly authentication methods, which include two-factor authentication (2FA) and passwordless biometric systems, to identify the best configuration for your organization and its users. You can begin with 2FA and progressively implement more advanced technologies such as biometric authentication, ensuring a consistent improvement in both user satisfaction and security protocols. Our authentication service, structured on a SaaS model, is equipped with REST APIs, mobile SDKs, and UI widgets that facilitate the development of seamless omni-channel authentication experiences across various mediums, such as mobile, web, telephony, IoT, chatbots, kiosks, and physical access points. By utilizing our solutions, you can alleviate the burden of security from your users! We are committed to making advanced authentication technology accessible to all, playing a part in fostering a safer digital landscape for everyone involved. ThumbSignIn provides cost-effective, scalable SaaS solutions aimed at helping businesses discover the best strategies for enhancing their existing systems with strong two-factor authentication (2FA), thereby promoting a culture of security throughout the organization. With our extensive range of offerings, companies can effortlessly incorporate state-of-the-art security measures while ensuring user convenience remains a top priority, ultimately leading to greater trust and satisfaction among their clients.

What is Omni Authentication?

Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.

Media

Media

Integrations Supported

Genesys Cloud CX

Integrations Supported

Genesys Cloud CX

API Availability

Has API

API Availability

Has API

Pricing Information

$3 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ThumbSignIn

Date Founded

2017

Company Location

United States

Company Website

thumbsignin.com

Company Facts

Organization Name

Genesys

Date Founded

1990

Company Location

United States

Company Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Categories and Features

Authentication

Biometric
Credential Management
Knowledge-Based Authentication
Mobile Authentication
Multifactor Authentication
Out-of-Band Authentication
Policy Management
Self Service Portal
Single Sign On
Social Sign On

Categories and Features

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