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What is Touchpoint Dashboard?

We focus on improving customer experience consulting, developing employee engagement programs, charting customer journeys, and guiding organizational changes. By creating a distinctive customer experience strategy and executing it effectively, you can elevate your position in the market. As a leading consultancy in customer experience, we have introduced Customer Types along with a revamped interface in the Touchpoint Dashboard. This new feature enables users to create, manage, and associate different customer categories seamlessly within their journey maps, making the process more efficient. The enhanced interface simplifies previously intricate interactions, making it easier for users of the Touchpoint Dashboard to navigate. "Now our users can assign specific touchpoints to all customers, segments, personas, employees, individuals, and any other group they wish to represent," stated Peter Haid, Chief Product Officer of Touchpoint Dashboard. "This feature elegantly and flexibly humanizes customers within their journey maps, which I find truly valuable." This upgrade not only boosts user engagement but also promotes a more profound understanding of customer relationships, ultimately leading to more tailored strategies that resonate with diverse audiences. As such, the integration of these enhancements marks a significant leap forward in how businesses can connect with their customers.

What is Cemantica?

Gain a deeper understanding of how your customers view your brand in contrast to your internal perspectives. Our outstanding customer experience platform equips you with the tools to create comprehensive customer journey maps, build detailed personas, oversee CX initiatives, and effectively integrate Voice of Customer (VoC) data. As your CX program progresses, we support you in developing journey maps, executing your CX strategies, and creating actionable plans. Easily manage your CX strategy using our Cemantica Platform, which is tailored for designing journey maps and supervising your CX activities. Build your customer journey map, refine your CX efforts, and centralize your VoC data all in one powerful platform! Discover the capabilities and insights offered by Cemantica, where customer feedback transforms into actionable intelligence. By leveraging our innovative tools, you can revolutionize your approach to understanding and interacting with your customers while fostering a more engaging brand experience.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$54 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Strativity Group

Company Location

United States

Company Website

strativity.com

Company Facts

Organization Name

Cemantica

Date Founded

2016

Company Location

Israel

Company Website

www.cemantica.com

Categories and Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Mind Mapping

Brainstorming
Flowchart
Presentation Tools
Project Planning
Publishing / Sharing
Templates

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