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Ratings and Reviews 0 Ratings
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What is Touchstream VirtualNOC?
The OTT Operations hub is built to manage performance on a large scale while improving Quality of Service (QoS). With the help of Touchstream's unique CDN data-sharing collaborations, the root causes of errors can be pinpointed in a matter of minutes. Our all-encompassing monitoring solution, VirtualNOC, collects data from every stage of the video delivery pipeline and ensures uninterrupted monitoring throughout the day and night. This functionality allows operators to easily spot issues and take corrective measures before any negative impact is felt by viewers. By facilitating real-time data exchange with CDNs, any disputes with technology providers are effectively removed, enabling teams to focus on the real challenges and address them swiftly. The cloud-based framework of VirtualNOC allows for operations to be conducted from any location, seamlessly connecting to the internet and equipping your operations team with crucial visibility tools needed to navigate their complex workflows. Furthermore, the capability to review past errors assists in accurately determining underlying issues, which helps to prevent their recurrence and boosts long-term QoS. By ensuring that operators have complete visibility over their processes, the potential for mistakes is significantly reduced, leading to a more streamlined operational workflow. This comprehensive system not only enhances the speed of issue resolution but also encourages a forward-thinking mindset toward consistently upholding service quality, ultimately contributing to a more reliable viewing experience for all users.
What is ACI Payments Monitoring?
Deliver prompt and practical insights that ensure thorough visibility and analysis of trends, optimize operations, enhance security measures, and improve customer experiences throughout payment processes, applications, and infrastructure. Simplify the complexities of payment systems into clear graphics and actionable data reflecting transaction flows and system efficacy. Exceed customer expectations and improve retention rates by guaranteeing constant uptime, efficient deployments, and smooth integrations. Utilize rapid troubleshooting methods, dynamic thresholds, and tailored alerts to swiftly detect and address performance issues before they impact users. Tackle performance hurdles proactively with continuous monitoring and adaptive notifications that provide real-time insights into transaction activities. Address underlying causes of potential issues before they affect the customer experience. Acquire the capability to explore queue statuses, transaction volumes, and bottlenecks through a single interface, providing a comprehensive perspective. Transform complex data sets into actionable intelligence, uncovering valuable insights that inform strategic decisions. By adopting this approach, organizations are empowered to stay ahead of emerging trends and maintain a competitive advantage in a continuously shifting financial landscape. Consequently, this commitment to efficiency and insight not only enhances operational effectiveness but also fosters long-term customer loyalty and satisfaction.
Integrations Supported
Akamai
Amazon Web Services (AWS)
Fastly
Juspay
Limelight
Integrations Supported
Akamai
Amazon Web Services (AWS)
Fastly
Juspay
Limelight
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Touchstream
Company Location
Australia
Company Website
www.touchstream.media/our-solution
Company Facts
Organization Name
ACI Worldwide
Company Location
United States
Company Website
www.aciworldwide.com/solutions/payments-monitoring