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Ratings and Reviews 0 Ratings
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What is Touchstream VirtualNOC?
The OTT Operations hub is built to manage performance on a large scale while improving Quality of Service (QoS). With the help of Touchstream's unique CDN data-sharing collaborations, the root causes of errors can be pinpointed in a matter of minutes. Our all-encompassing monitoring solution, VirtualNOC, collects data from every stage of the video delivery pipeline and ensures uninterrupted monitoring throughout the day and night. This functionality allows operators to easily spot issues and take corrective measures before any negative impact is felt by viewers. By facilitating real-time data exchange with CDNs, any disputes with technology providers are effectively removed, enabling teams to focus on the real challenges and address them swiftly. The cloud-based framework of VirtualNOC allows for operations to be conducted from any location, seamlessly connecting to the internet and equipping your operations team with crucial visibility tools needed to navigate their complex workflows. Furthermore, the capability to review past errors assists in accurately determining underlying issues, which helps to prevent their recurrence and boosts long-term QoS. By ensuring that operators have complete visibility over their processes, the potential for mistakes is significantly reduced, leading to a more streamlined operational workflow. This comprehensive system not only enhances the speed of issue resolution but also encourages a forward-thinking mindset toward consistently upholding service quality, ultimately contributing to a more reliable viewing experience for all users.
What is RTEAM?
RTEAM is a cutting-edge platform that provides real-time capabilities for users to set alerts and manage exceptions efficiently. These alerts function as immediate notifications for critical issues that demand swift intervention across diverse industries, including fieldwork, operations, and dispatch. In tandem, exceptions are logged in real-time to allow for future assessment and analysis. The platform boasts a well-organized workflow process that guarantees the timely collection of relevant information, which greatly enhances the quality and accuracy of the data needed for thorough root cause investigations. Important metrics like response time, turnaround time, chute time, types of issues encountered, and occurrences of transport refusals play a vital role in pinpointing areas where additional training may be advantageous. Furthermore, users can effortlessly track exceptions as they occur and assign reason codes using an intuitive workflow interface. By examining the compiled data, teams can uncover root causes and formulate effective strategies to tackle these challenges, which in turn leads to heightened operational efficiency and improved service quality. This all-encompassing methodology not only supports ongoing process enhancements but also significantly boosts overall organizational effectiveness, ensuring that teams are always ready to adapt to new challenges. As a result, RTEAM fosters an environment of proactive problem-solving and continuous growth.
Integrations Supported
Akamai
Amazon Web Services (AWS)
Fastly
Limelight
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Touchstream
Company Location
Australia
Company Website
www.touchstream.media/our-solution
Company Facts
Organization Name
DataTech911
Company Location
United States
Company Website
www.datatech911.com/solutions/rteam/
Categories and Features
Categories and Features
EMS
Availability Indicator
Billable Items Tracking
Daily Unit Loading Analysis
Dispatch Monitoring
EMS Service Roles Time Clock
Electronic Signature
Equipment Tracking
Fleet Management
NEMSIS Compliance
Patient Database
Point-of-Service Data
Refusal Statements
Shift Management
Supply Management