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What is Tracey Bug Cop?

Tracey is offered at no cost, but if you're able to, a monthly contribution of $5 would be greatly appreciated; nonetheless, her remarkable features remain accessible for free. Initially, the Tracey Bug Cop team functioned as a digital agency, where we discovered that the fees for our bug tracking software were prohibitively high. Although the software improved our workflow, we were often let down by the custom Kanban Boards. In search of a better solution that would work harmoniously with Trello, we decided to develop one ourselves. After five years of continuous improvement and several iterations, Tracey has transformed into a powerful and effective tool for visually monitoring bugs in any browser project. Users can choose a website to track for bugs and connect it to their Trello Board and List via Tracey’s settings. By simply entering a description of the issue in the pop-up window, it will quickly appear on your Trello Board, complete with a marker pinpointing the exact location of the problem, as well as vital information like browser version and screen resolution. This efficient workflow not only conserves valuable time but also helps maintain organization and focus throughout your project, ensuring that no issue goes unnoticed. In essence, Tracey has revolutionized the way teams approach bug tracking and project management.

What is Issuetrak?

Issuetrak streamlines the resolution of issues faced by your team or clients, enhancing both speed and efficiency. This adaptable business process management tool enables you to boost your performance with its robust ticket resolution features. It encompasses various functions such as help desk management, customer assistance, complaint handling, change oversight, and asset tracking, among others. With Issuetrak, you'll have access to a comprehensive suite of resources tailored for your team, including automated workflows, in-depth reporting, customizable forms, notifications, and a knowledge repository. Additionally, these features collectively empower you to manage tasks effectively and ensure seamless communication across your organization.

Media

Media

Integrations Supported

AWS Lambda
Active Directory
Airtable
Asana
Azure DevOps Projects
GitHub
GoTo
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Microsoft Entra ID
Microsoft Teams
MySQL
OAuth
Salesforce
ServiceNow
Slack
Zapier

Integrations Supported

AWS Lambda
Active Directory
Airtable
Asana
Azure DevOps Projects
GitHub
GoTo
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Microsoft Entra ID
Microsoft Teams
MySQL
OAuth
Salesforce
ServiceNow
Slack
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$27/month per agent
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tracey Bug Cop

Company Location

Australia

Company Website

www.traceybugcop.com

Company Facts

Organization Name

Issuetrak

Date Founded

1992

Company Location

United States

Company Website

www.issuetrak.com

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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