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What is TrueReview?

Easily create SMS and email prompts for reviews or surveys while deploying smart drip campaigns that enhance the volume of customer feedback and evaluations. Streamline the experience for pleased customers to leave their reviews by first gauging their sentiments. For those who are unhappy, offer a straightforward way to convey their feedback directly, thereby minimizing the chance of negative reviews being publicly visible. With your customized review requests, customers can provide their insights on selected platforms, such as Facebook, Google, Yelp, or any others you prefer. Organize your customers into categories of satisfaction, allowing you to swiftly guide content customers to your review platforms while simultaneously collecting direct input from those who are less satisfied, which aids in reducing potential negative feedback. By integrating TrueReview with your chosen CRM software, you can effortlessly manage the process, as the application automatically sends out review requests or adds new contacts to your address book when specific actions occur, such as completing a task, closing a ticket, receiving payment, or any other triggers you set up in your CRM. This smooth integration guarantees a steady stream of customer interaction and feedback, fostering a healthier relationship with your clientele. Additionally, this system not only enhances customer loyalty but also helps in identifying areas for improvement, thereby promoting overall business growth.

What is ResponseScribe?

ResponseScribe offers a specialized service dedicated to creating customized replies to customer reviews, making sure they resonate with your brand's identity and are sent out within just a few hours. You can easily link your review platforms and customize your profile to kick off the process. Our team will securely connect to your selected review sites and will ask for key information to ensure that every response is distinct and true to your brand's voice. Once your account is established, our professionals will get to work quickly, delivering personalized replies to customer feedback within a short timeframe. You can track the status of these tailored responses and remain involved via real-time notifications that allow you to approve or modify any replies straight from your smartphone or email. With options for text and email alerts, you have control over how much you want to engage in the response process. Moreover, our service automatically evaluates customer reviews and identifies patterns, which helps you formulate effective strategies to boost overall customer satisfaction. By leveraging ResponseScribe, you enhance communication with your audience while also gathering insightful information about their needs and preferences, ultimately leading to a more tailored customer experience. This way, your business can adapt and thrive in an ever-changing marketplace.

Media

Media

Integrations Supported

Acuity Scheduling
Facebook
GoCanvas
Google
Google Contacts
Google Sheets
Housecall Pro
HubSpot CRM
HubSpot Customer Platform
LionDesk
Mailchimp
ServiceTitan
Setmore
Simpro
Square Payments
Yelp

Integrations Supported

Acuity Scheduling
Facebook
GoCanvas
Google
Google Contacts
Google Sheets
Housecall Pro
HubSpot CRM
HubSpot Customer Platform
LionDesk
Mailchimp
ServiceTitan
Setmore
Simpro
Square Payments
Yelp

API Availability

Has API

API Availability

Has API

Pricing Information

$23 per month
Free Trial Offered?
Free Version

Pricing Information

$29 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TrueReview

Date Founded

2019

Company Location

United States

Company Website

truereview.co

Company Facts

Organization Name

Shout About Us

Date Founded

2012

Company Location

United States

Company Website

www.responsescribe.com

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

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Popular Alternatives

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