Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is Two Hat?
A specialized neural network has been created to streamline the process of triaging reported content online. For years, social media platforms have relied on users to report abusive conduct, hate speech, and various forms of online harm. These flagged reports are then sent to moderation teams that evaluate each one individually. Many platforms face a deluge of reports on a daily basis, with a considerable number being resolved without any further action taken. However, reports concerning urgent issues—such as suicidal threats, violent incidents, terrorism, or child exploitation—may be at risk of being ignored or addressed too slowly. Such delays can lead to severe legal consequences as well. In accordance with the German law known as NetzDG, social media companies must remove reported hate speech and illegal content within a 24-hour window, or they could face fines of up to 50 million euros. As similar laws regarding reported content are emerging in nations like France, Australia, and the UK, the demand for efficient moderation methods is becoming increasingly paramount. The Predictive Moderation product from Two Hat enables platforms to create a custom AI model that learns from the consistent decisions of their moderation teams, thus improving both the speed and accuracy of responses to urgent reports. This advancement not only bolsters user safety but also aids platforms in effectively navigating the intricate landscape of legal compliance. Furthermore, it represents a significant step forward in the ongoing effort to maintain online communities that are both safe and respectful for all users.
What is TELUS International Content Moderation?
TELUS International focuses on developing and delivering innovative digital solutions that enhance customer experiences (CX) for forward-thinking global brands. Their wide-ranging services support each step of clients' digital transformation processes, enabling them to quickly integrate state-of-the-art technologies that contribute to better business outcomes. The company’s robust portfolio includes digital strategy, consulting, creative design, IT lifecycle management, data annotation, intelligent automation, and comprehensive omnichannel CX services, which also include content moderation, safety protocols, and a variety of managed services. By fostering growth throughout all development phases, TELUS International partners with companies in fast-evolving industries like technology, gaming, media, eCommerce, fintech, healthcare, and travel. Through their expertise, they assist organizations in navigating the complexities of digital environments while enhancing overall operational effectiveness. Ultimately, TELUS International’s commitment to innovation positions them as a key player in shaping the future of digital customer engagement.
Integrations Supported
Cisco Unified Communications Manager
Google Cloud Platform
Indent
PayFacto
SS&C Blue Prism
Salesforce
TxtFlo
UiPath
Verint AI Blueprint
Workvivo
Integrations Supported
Cisco Unified Communications Manager
Google Cloud Platform
Indent
PayFacto
SS&C Blue Prism
Salesforce
TxtFlo
UiPath
Verint AI Blueprint
Workvivo
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Two Hat
Date Founded
2012
Company Location
Canada
Company Website
www.twohat.com/predictive-moderation-template/
Company Facts
Organization Name
TELUS International
Date Founded
2005
Company Location
Canada
Company Website
www.telusinternational.com
Categories and Features
Content Moderation
Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation
Categories and Features
Content Moderation
Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation