Twofold vs. Heidi Health

Twofold Health offers an innovative medical scribe service powered by AI, aimed at transforming clinical interactions—be it in-person, over the phone, or via telehealth—into neatly organized, EHR-compatible clinical notes in just a few minutes. The technology is capable of actively listening to dialogues, transcribing them, or processing user-uploaded audio or text through advanced medical-grade natural language understanding, resulting in well-organized notes available in formats such as SOAP (Subjective, Objective, Assessment, Plan), progress notes, and intake notes, all tailored for specific medical specialties including primary care, psychiatry, therapy, and pediatrics. Healthcare professionals benefit from Twofold's ability to document in real-time or asynchronously by starting the session with a click on “Capture conversation” at the beginning of a visit and finishing with “End conversation” after the appointment to receive a polished draft of their notes. Additionally, the service supports diverse workflows, allowing clinicians to summarize through dictation instead of recording an entire session or to upload previously recorded audio or text when immediate recording isn't possible. This adaptability not only ensures that documentation meets the varied demands of medical practices but also significantly improves the overall efficiency of patient care. Ultimately, Twofold Health empowers providers to focus more on their patients while streamlining the documentation process.

Heidi functions as a cutting-edge AI medical scribe that simplifies clinical documentation by attentively listening to patient interactions in real time and transforming those conversations into well-organized, specialty-specific records, which include notes, assessments, referral letters, treatment plans, discharge summaries, and billing documents. By leveraging advanced large language models and conversational AI technology, it effectively eliminates superfluous chatter, prioritizes essential medical details, and automatically populates customized templates with necessary ICD‑10‑CM and SNOMED CT codes. Clinicians can effortlessly access Heidi through lightweight applications compatible with both desktop and mobile devices, or they can integrate it smoothly into existing EHR systems like Epic, Athenahealth, Veradigm, MediRecords, Best Practice Software, and MedicalDirector, all achievable with a straightforward one-click setup. Additionally, Heidi complies with international privacy and security standards, including HIPAA, GDPR, PIPEDA, and NHS guidelines, while also possessing various certifications such as SOC 2 Type 2, ISO 27001, ISO 9001, and Cyber Essentials Plus, thereby ensuring a thorough approach to data protection through end-to-end encryption. This blend of capabilities not only improves the efficiency of clinical workflows but also empowers healthcare providers to dedicate more attention to patient care instead of administrative burdens, ultimately enhancing the overall healthcare experience. Furthermore, by streamlining documentation processes, Heidi contributes to a more organized and effective healthcare environment, fostering better communication among healthcare teams.