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What is TypingDNA?

A groundbreaking and intuitive method for authentication has emerged, designed to replace SMS two-factor authentication codes, leading to a notable reduction in costs. This approach bolsters user account security by utilizing sophisticated analysis of typing biometrics, functioning accurately and without intrusion. Accessible on any platform where typing occurs, it features a versatile API that enables simple low-code integration. TypingDNA records typing biometrics data, or keystroke dynamics, which encompasses the timing and length of various keystrokes. Each user, upon registration, establishes their unique typing patterns, forming a baseline of their typing behaviors. Following this initial setup, the system continuously monitors and evaluates new typing patterns to validate a user's identity based on their typing biometrics. This streamlined Strong Customer Authentication (SCA) through keystroke dynamics not only guarantees an excellent user experience but also adheres to PSD2 regulations and receives approval from the EBA. By tapping into typing behavior, this technology delivers robust security alongside an outstanding user experience at an unparalleled value. Furthermore, this methodology maintains the integrity of evaluations while fostering a more user-friendly experience molded by the distinct ways that individuals type, promoting both security and usability in equal measure.

What is Omni Authentication?

Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.

Media

Media

Integrations Supported

Fraud.net
Genesys Cloud CX
Quickwork

Integrations Supported

Fraud.net
Genesys Cloud CX
Quickwork

API Availability

Has API

API Availability

Has API

Pricing Information

$ 0.2 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TypingDNA

Date Founded

2016

Company Location

United States

Company Website

www.typingdna.com

Company Facts

Organization Name

Genesys

Date Founded

1990

Company Location

United States

Company Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Categories and Features

Categories and Features

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