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What is UserEvidence?

Minimize customer frustration caused by inconsistent requests from different internal teams by instead channeling customer feedback into effective marketing collateral, net promoter scores, and essential product insights. Highlight the value of your products using trustworthy data derived from actual customer experiences. Bolster your significant assertions by quantifying advantages in terms of savings and time efficiency, thus ensuring that your clients feel confident in their purchasing decisions. Transform customer insights into attractive content that your design team will appreciate, alleviating them from the burden of starting from scratch. Employ succinct surveys through emails and in-app notifications at key moments in the customer journey to gather valuable data. This approach will uncover the most persuasive insights and stories to enrich your research library while integrating smoothly with the tools your go-to-market team utilizes on a daily basis. By embracing this strategy, you will not only strengthen your relationships with customers but also enhance the efficiency of your internal processes, ultimately leading to a more cohesive operational flow. Ensuring that customer voices are heard will create a culture of continuous improvement and responsiveness within your organization.

What is RetentionEngine?

RetentionEngine provides a cancellation workflow designed to collect important insights into why customers leave, focusing on retaining them and identifying engagement trends with your service. Understanding the perspectives of dissatisfied customers is vital for improvement—key aspects include identifying what went wrong, who faced issues, and what might entice them to stay. These crucial inquiries are what RetentionEngine helps address and fine-tune. Remarkably, a significant 80% of customers believe that there were steps a business could have taken to prevent their departure. Moreover, your current customers can act as influential advocates, and adverse cancellation experiences can rapidly disseminate among prospective clients. As churn rates rise, RetentionEngine proves invaluable in saving time and preserving your revenue. Our dedication allows you to concentrate on what truly counts! With a simple integration into your subscription model, you can quickly begin leveraging our platform. RetentionEngine is uniquely positioned as the only no-code, AI-powered offboarding tool specifically designed to enhance customer retention, save time, and increase revenue while also improving overall customer satisfaction. Furthermore, using our platform will equip you with a richer understanding of customer behaviors, informing your future strategies for greater effectiveness. This comprehensive approach not only benefits your business but also fosters a more loyal customer base.

Media

Media

Integrations Supported

Bold Subscriptions
Chargebee
Cratejoy
Recharge
Recurly
Shopify
Stay AI
Stripe
WooCommerce

Integrations Supported

Bold Subscriptions
Chargebee
Cratejoy
Recharge
Recurly
Shopify
Stay AI
Stripe
WooCommerce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$59 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

UserEvidence

Company Location

United States

Company Website

userevidence.com

Company Facts

Organization Name

RetentionEngine

Date Founded

2020

Company Website

www.retentionengine.com

Categories and Features

Customer Advocacy

Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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