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What is UserIQ?

Established in 2014, UserIQ aims to enable companies to fully harness the advantages of customer success. By offering essential product intelligence and customer insights, it equips teams to combat churn effectively and expand their accounts. Additionally, it fosters alignment within the organization, centering on the requirements of the users. UserIQ empowers customer success teams to prioritize user objectives while integrating their efforts across all departments. Moreover, our platform transforms customer success into a holistic business approach rather than merely a departmental function. This shift encourages a culture where every team member contributes to the overall success of the customer experience.

What is Sherlock?

The landscape of Software as a Service (SaaS) is thriving! Equip your customer-facing teams with the vital resources they require to guide users from trial periods to lasting loyalty. Elevate your entire product-led environment with insightful data concerning product interaction. It's crucial that your teams are well-informed to avoid navigating in uncertainty! Ditch the need for an additional customer relationship management system by opting for a more sophisticated alternative. Arm your go-to-market departments with the essential engagement metrics needed for their success, while avoiding the burden of another heavy CRM. In the current SaaS environment, the focus is on experiencing the product prior to committing to a purchase. Transition from traditional Marketing Qualified Leads (MQLs) to a lead qualification method that emphasizes prospects most likely to convert. Sherlock analyzes engagement and activation patterns over time, enabling your Sales team to focus on product-qualified leads instead of chasing unproductive avenues. By turning all in-app interactions into an engagement score, Sherlock provides a transparent ranking of your most and least engaged users. Furthermore, for accounts with multiple users, Sherlock also evaluates engagement at the account level, offering a thorough perspective on user activity. This forward-thinking strategy not only aids teams in making informed, data-driven choices but also significantly boosts overall customer satisfaction and loyalty. Embracing this approach will undoubtedly set your business apart in a competitive market.

Media

Media

Integrations Supported

Appcues
HubSpot CRM
Intercom
Pipedrive
Salesforce
Segment
Slack

Integrations Supported

Appcues
HubSpot CRM
Intercom
Pipedrive
Salesforce
Segment
Slack

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$199 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

UserIQ

Date Founded

2014

Company Location

United States

Company Website

www.useriq.com

Company Facts

Organization Name

Sherlock

Company Location

United States

Company Website

www.sherlockscore.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

SaaS Management

License Management
Onboarding
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Usage Tracking / Analytics
Vendor Management

Categories and Features

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

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