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What is Userpilot?

Userpilot is a versatile platform tailored for teams in Product, UX, Marketing, and Customer Success. It effectively combines elements of Product Analytics, In-app Engagement, and In-app Surveys to enhance product adoption through meaningful in-app experiences, insightful data, and essential user feedback. This platform allows teams to effortlessly design user onboarding pathways, disseminate product updates, improve user experience and product utilization, provide self-service support, and collect in-app feedback, all without requiring any coding skills. Moreover, Userpilot is equipped with sophisticated Product Analytics features such as funnels, trends, user paths, and cohort analysis, which support informed, data-centric decision-making. With its Custom Dashboards, users can easily craft tailored analytics views by dragging and dropping their favorite reports or selecting from available templates. In addition, the platform offers functionalities like event autocapture and session replay, providing a more profound understanding of user interactions. Furthermore, Userpilot supports integration with a variety of third-party applications, including Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, and Salesforce, ensuring a smooth connection with your existing technology ecosystem. With such a wide range of functionalities, Userpilot stands out as an essential tool for optimizing user engagement and maximizing product value.

What is StepFunction?

Our machine learning platform is designed to actively interact with and learn from every customer engagement you have. StepFunction equips you with critical insights and forecasts that drive business growth. This all-encompassing solution is tailored to align with your current operational readiness and capabilities. Growth AI starts by assimilating operational data from a variety of sources, such as CRM systems, billing, support information, product usage data, and customer feedback. By excelling in data preparation, organizations can significantly enhance their predictive analytics. StepFunction integrates flawlessly with your existing infrastructure, improving your customer success processes without any interruptions. You will gain in-depth insights into your revenue dynamics, considering factors like new customer acquisition, upgrades, stability, downgrades, and churn. Effortlessly access both historical trends and future cohort predictions. You'll receive valuable risk scores that allow you to proactively reach out to customers who may require assistance, along with customized intervention recommendations. Instantly monitor fluctuations in customer risk levels and understand the reasons behind these changes, keeping you one step ahead of potential issues. This comprehensive strategy empowers businesses to make data-driven decisions and strengthen their relationships with customers, ultimately leading to sustainable growth and improved customer satisfaction.

Media

Media

Integrations Supported

Salesforce
Amplitude
Google Tag Manager
Heap
HubSpot CRM
HubSpot Customer Platform
Kissmetrics
Mailchimp
Medallia
Mixpanel
Pendo
Segment
ServiceNow
Sprinklr
Zep
Zuora

Integrations Supported

Salesforce
Amplitude
Google Tag Manager
Heap
HubSpot CRM
HubSpot Customer Platform
Kissmetrics
Mailchimp
Medallia
Mixpanel
Pendo
Segment
ServiceNow
Sprinklr
Zep
Zuora

API Availability

Has API

API Availability

Has API

Pricing Information

$249 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Userpilot

Date Founded

2017

Company Location

United States

Company Website

userpilot.com

Company Facts

Organization Name

StepFunction

Company Location

United States

Company Website

www.stepfunction.ai/

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

NPS

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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