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What is VSLogger Call Recorder?
Versadial's VSLogger recorder offers an impressive combination of live team performance dashboards and call recording capabilities, making it an invaluable asset for enhancing workforce efficiency and recreating incidents effectively. This reliable system can operate unattended for extended periods, ensuring consistent performance. Innovative features are showcased through regular major updates, occurring two to three times each year, along with options for custom development to suit specific needs. The intuitive design allows for quick training, resulting in a low total cost of ownership that benefits organizations. Furthermore, the solution is scalable, accommodating anywhere from 2 to 9,999 lines, and has been thoroughly tested for compatibility with numerous leading PBX manufacturers, ensuring a seamless integration into existing infrastructures. This versatility makes it a preferred choice for businesses aiming to optimize their communication strategies.
What is SonicView?
Introducing an innovative and adaptable call recording system that aims to transform the operations of your contact center. Effective progress relies on accurate measurement, and this platform empowers managers to effortlessly access, replay, assess, and supervise calls, granting them valuable insights into daily workflows and employee interactions with clients. By delving into successful communication exchanges, organizations can effectively identify and rectify any areas needing improvement! Elevate your quality assurance practices through sampling, evaluating, and analyzing calls. With SonicView, you can closely examine your agents' conversations, making it easier to build a robust Quality Control framework. Furthermore, our software enables the assessment of individual calls, which is crucial for the continuous training and evaluation of your workforce. Ensure compliance with PCI standards by pausing recordings during sensitive information exchanges, eliminating specific portions that include confidential data, or marking particular recordings as sensitive to restrict access. This thorough strategy not only protects customer information but also nurtures a culture of accountability and ongoing enhancement within your organization, ultimately leading to increased customer satisfaction. By continuously refining your processes, you can create a more effective and responsive contact center environment.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$96/Channel/Year
Free Trial Offered?
Free Version
Pricing Information
$4000.00/one-time/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Versadial Solutions
Date Founded
1994
Company Location
United States
Company Website
www.versadial.com
Company Facts
Organization Name
Provana
Date Founded
2011
Company Location
United States
Company Website
www.provana.com/sonicview-call-recording
Categories and Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Categories and Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording