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Ratings and Reviews 0 Ratings
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What is VXTracker?
A call accounting system, frequently used alongside voice analytics, is a dedicated software application that records and processes data from outgoing, incoming, and internal calls within a telephone network, capturing information such as the destination city and state, associated costs, trunk details, and the names and departments of extension users. This comprehensive data allows for the creation of various in-depth and summary reports, providing insights into different facets of telephone usage and overall system efficiency. Recent advancements in technology and innovative software development have led to significant enhancements in these analytical capabilities. The newest software products are designed to work seamlessly with traditional PBXs, modern IP systems, and mobile devices. Moreover, since many of these advanced systems are browser-based, they greatly improve accessibility for managers across the organization, enabling them to gain vital insights to manage their teams more effectively and make data-driven decisions. Consequently, organizations can refine their communication strategies and boost their overall performance. This shift not only enhances operational efficiency but also fosters a more informed workplace environment.
What is Shadow CMS?
Shadow CMS Enterprise's call accounting system excels in pinpointing operational inefficiencies, identifying atypical activities, reconciling billing discrepancies, facilitating migration strategies, and overseeing telecom costs. Many organizations face difficulties in managing their workforce and enhancing productivity levels. The Shadow All-In-One solution boasts a comprehensive suite of real-time and historical reporting tools, along with dashboards that illustrate service quality, call traffic, departmental efficiency, and analytics for call centers. Furthermore, Shadow can assimilate communication metrics from various IP/PBX platforms, communication servers, and collaboration software, producing detailed reports for thorough examination of patterns, trends, key performance indicators (KPIs), and workforce enhancement. The data is systematically arranged and presented through customizable dashboards, reports, or actionable alerts based on predetermined criteria. Shadow offers a variety of modules that cater to the needs of different environments, providing tailored dashboards and metrics suited for real-time applications like call centers, healthcare institutions, and emergency operations centers. This information is accessible via desktops, wall displays, or can be disseminated directly to teams for prompt insights and strategic decision-making. Enhanced visibility into communication metrics empowers organizations to make strategic choices that boost efficiency, ultimately leading to improved performance and operational excellence. By leveraging these insights, companies can better align their resources and strategies to meet dynamic market demands.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$1000 one-time payment
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Connections
Date Founded
1986
Company Location
United States
Company Website
www.callaccounting.com/call-accounting-voice-analytics/
Company Facts
Organization Name
Resource Software International
Date Founded
1990
Company Location
Canada
Company Website
www.telecost.com/rsi-products.php#SHADOWCMS
Categories and Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Categories and Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log