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What is ValidSoft?

In today's digital landscape, nearly every online interaction requires the use of passwords and security questions, making it a fundamental aspect of contemporary life. The burden of managing these various credentials can be overwhelming and frustrating for many users. The main goal of these security measures is to protect our identities, ensuring that we have exclusive access to our accounts and personal information. Despite the ongoing incidents of security breaches that endanger our passwords, there is still a strong push for more efficient and user-friendly login solutions that can enhance the overall experience while minimizing costs. We believe that voice recognition emerges as the premier authentication method capable of transforming our everyday interactions. By facilitating a quick, secure, and password-free login experience, businesses can significantly reduce the expenses tied to password management. Furthermore, this method ensures compliance with biometric privacy laws. The verification process compares an individual’s voice to their unique voiceprint to verify their identity. This technique not only confirms that individuals are genuinely who they assert to be but also enables the establishment of a cohesive model across various platforms, resulting in true omnichannel efficiency. Ultimately, adopting voice authentication has the potential to revolutionize our interactions with technology while placing a strong emphasis on security, making our digital experiences more seamless and reliable. Additionally, as society continues to embrace technological advancements, the importance of secure and user-friendly authentication methods will only increase.

What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Avaya Cloud Office
Cisco AnyConnect
Five9
ForgeRock
Genesys Cloud CX
GigaSECURE
Gigamon
Indent
InteractionSync
Okta
Ping Identity
Salesforce
Verizon Cloud
Vonage Business

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Avaya Cloud Office
Cisco AnyConnect
Five9
ForgeRock
Genesys Cloud CX
GigaSECURE
Gigamon
Indent
InteractionSync
Okta
Ping Identity
Salesforce
Verizon Cloud
Vonage Business

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ValidSoft

Company Location

United States

Company Website

www.validsoft.com

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

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