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What is Verba Recording System?

Revamp your compliance processes to adeptly handle the complexities of financial services and trading regulations. By streamlining efforts and tracking trends, you can effectively reduce liability while ensuring rapid access to recordings, even within unstructured content, thereby enhancing overall compliance. For the purposes of quality management, compliance, and liability protection, organizations have long been documenting interactions between customers and employees. These recordings hold substantial insights, yet extracting actionable intelligence swiftly can pose a challenge. Verint Interaction Recording serves as a comprehensive solution that enables users to capture calls backed by advanced speech processing technology, thus maximizing the value derived from these interactions. With Verint Cloud Interaction Recording, you can seamlessly capture, index, and archive communications across a multitude of channels, including voice, chat, video, social media, and face-to-face interactions. This robust system not only streamlines compliance but also empowers organizations to respond more effectively to regulatory demands.

What is Cistera?

Cistera specializes in simplifying complex tasks into manageable processes. With the Cistera Suite, users gain access to a consolidated administrative platform that streamlines the management of all IP telephony applications. This comprehensive portal is crafted with user-friendliness in mind, accommodating a variety of user proficiency levels across different devices and locations. Serving a diverse global clientele that includes sectors such as education, energy, events, finance, government, and healthcare, Cistera stands ready to collaborate with any medium to large enterprise focused on improving service quality, meeting compliance standards, and offering both financial and physical protections. The functionalities for call recording and emergency alerts within the Cistera Suite empower organizations to oversee communications more efficiently. Additionally, our solutions feature extensive integration options that connect LMR systems with UC networks, delivering a holistic view of your organization. All interactions can be transformed into real-time data dashboards, enabling call analytics that work seamlessly across a variety of devices. This adaptability not only enhances operational efficiency but also significantly boosts organizational responsiveness to changing demands. In an ever-evolving landscape, Cistera remains committed to providing innovative solutions that meet the unique needs of each client.

Media

Media

Integrations Supported

Cisco Jabber
Microsoft Power BI

Integrations Supported

Cisco Jabber
Microsoft Power BI

API Availability

Has API

API Availability

Has API

Pricing Information

$500 one-time payment
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verba Technologies

Date Founded

2010

Company Location

United States

Company Website

www.verba.com

Company Facts

Organization Name

Cistera

Date Founded

2003

Company Location

United States

Company Website

cistera.com

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

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