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What is Verint Digital Behavior Analytics?

Customer session replays are essential for capturing key interaction metrics such as mouse movements, touch gestures, clicks, and form submissions. By analyzing these specific actions, companies can significantly improve their customer experience (CX) by relying on genuine behaviors demonstrated in online environments. Feedback from customers is often insufficient on its own, as gleaning actionable insights from ambiguous remarks can be a daunting task, and making effective adjustments can be even more challenging. Verint Digital Behavior Analytics embodies the principle that "seeing is believing," as it unifies customer feedback with session replays to provide immediate insight and a thorough understanding of the customer journey. By correlating these replays with key performance indicators (KPIs), organizations can examine actual customer interactions, quickly pinpoint areas of frustration, and rectify problems that negatively impact digital experiences and conversion rates. This integration of qualitative and quantitative data not only empowers businesses to make well-informed choices but also fosters an environment where overall customer satisfaction can flourish. Ultimately, leveraging both feedback and replays transforms the approach to enhancing user experiences.

What is Baresquare?

Baresquare offers a dynamic three-part action system that integrates seamlessly into your existing workflow. Our anomaly detection operates continuously, vigilantly assessing site or campaign performance to pinpoint potential issues before they develop into major challenges. You can swiftly review a straightforward summary of incidents, which clarifies the reasons behind any occurrences, thereby equipping you with the understanding required to delve into the root causes of events. The daily dashboards provided by Baresquare are designed to assist team leaders by presenting clear, prioritized action items that cater specifically to your business's unique needs. Moreover, our Integrated Knowledge Base meticulously logs every action taken, promoting efficient workflows, tracking progress, and optimizing the use of both your data and teams. You have the autonomy to modify alert priorities in line with your strategic objectives, and as tasks are completed, the system evolves to recognize what success looks like for your organization. We uphold the highest SaaS standards to ensure that your business requirements are met securely and at scale. Additionally, our technology features tools for GDPR compliance that align with your data policies, offering reassurance as you navigate the intricate landscape of data management. With Baresquare handling the complexities of performance monitoring and compliance, you can direct your attention towards fostering growth and innovation, ensuring that your organization thrives in an ever-evolving market. Ultimately, this partnership allows you to make informed decisions and stay ahead of your competition.

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Integrations Supported

Jira
Microsoft Teams
Slack
Zapier

Integrations Supported

Jira
Microsoft Teams
Slack
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/voice-of-the-customer/digital-behavior-analytics/

Company Facts

Organization Name

Baresquare

Date Founded

2010

Company Location

United States

Company Website

baresquare.com

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

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