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What is Verint Digital Behavior Analytics?

Customer session replays are essential for capturing key interaction metrics such as mouse movements, touch gestures, clicks, and form submissions. By analyzing these specific actions, companies can significantly improve their customer experience (CX) by relying on genuine behaviors demonstrated in online environments. Feedback from customers is often insufficient on its own, as gleaning actionable insights from ambiguous remarks can be a daunting task, and making effective adjustments can be even more challenging. Verint Digital Behavior Analytics embodies the principle that "seeing is believing," as it unifies customer feedback with session replays to provide immediate insight and a thorough understanding of the customer journey. By correlating these replays with key performance indicators (KPIs), organizations can examine actual customer interactions, quickly pinpoint areas of frustration, and rectify problems that negatively impact digital experiences and conversion rates. This integration of qualitative and quantitative data not only empowers businesses to make well-informed choices but also fosters an environment where overall customer satisfaction can flourish. Ultimately, leveraging both feedback and replays transforms the approach to enhancing user experiences.

What is Collabito?

The standout feature of Collabito is its text-based online focus group capability, which provides a simple way to conduct live chat sessions between a moderator and participants. This cloud-based platform eliminates the need for any installation, as participants can join using just a web browser. The moderator drives the discussion by asking questions and sharing comments with the whole group or sending messages to specific individuals. To foster greater engagement and generate richer insights, users have access to various tools, such as a whiteboard for visual aids, a structured moderator’s guide, and options for silent mode and private conversations. Moreover, you can designate one or more moderators for each project, empowering them to interact with participants, control muting, or remove users if needed, all while retaining specific administrative privileges. Collabito also streamlines the addition and management of respondents, creating a seamless experience for everyone involved. The platform’s comprehensive features and user-friendly design make it an essential tool for conducting effective online focus group research, ensuring that every session is both productive and insightful. Ultimately, Collabito stands out as a versatile solution for gathering qualitative data in a modern and accessible format.

Media

No images available

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

€75 per project
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/voice-of-the-customer/digital-behavior-analytics/

Company Facts

Organization Name

Collabito

Company Website

www.collabito.com/online-focus-groups/

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Categories and Features

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