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What is Verint Digital Behavior Analytics?

Customer session replays are essential for capturing key interaction metrics such as mouse movements, touch gestures, clicks, and form submissions. By analyzing these specific actions, companies can significantly improve their customer experience (CX) by relying on genuine behaviors demonstrated in online environments. Feedback from customers is often insufficient on its own, as gleaning actionable insights from ambiguous remarks can be a daunting task, and making effective adjustments can be even more challenging. Verint Digital Behavior Analytics embodies the principle that "seeing is believing," as it unifies customer feedback with session replays to provide immediate insight and a thorough understanding of the customer journey. By correlating these replays with key performance indicators (KPIs), organizations can examine actual customer interactions, quickly pinpoint areas of frustration, and rectify problems that negatively impact digital experiences and conversion rates. This integration of qualitative and quantitative data not only empowers businesses to make well-informed choices but also fosters an environment where overall customer satisfaction can flourish. Ultimately, leveraging both feedback and replays transforms the approach to enhancing user experiences.

What is Sift?

Achieve and sustain product-market alignment with Sift, a platform that enables you to collect valuable insights regarding your features, ideas, and unresolved issues faced by customers directly within your application. By effectively segmenting your users and launching in-app prompts that are customized to their profiles and behaviors, you can gather extensive feedback efficiently. This methodology allows for a comprehensive grasp of user experiences and their interactions with your product offerings. Keep track of how customers engage with your services and the feedback they provide at various stages of their journey. Currently, access to Sift is available through an invitation-only system, so it’s important to register for one. Uncover the critical features that users want and evaluate their satisfaction across your entire range of products. We will identify key opportunities, from potential new features to previously unnoticed challenges, ensuring that customer needs are prioritized alongside your objectives. Feedback can be requested effortlessly within your application through the establishment of triggers, enabling us to ask relevant questions in the right context. Furthermore, we will assist you in transforming this feedback into measurable and actionable insights. This process empowers you to enhance your product based on genuine user feedback, ultimately leading to improved customer satisfaction and loyalty. Additionally, fostering a continuous dialogue with users will help you stay ahead of their evolving needs.

Media

No images available

Media

Integrations Supported

Authsignal

Integrations Supported

Authsignal

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$30 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/voice-of-the-customer/digital-behavior-analytics/

Company Facts

Organization Name

Sift

Date Founded

2018

Company Location

United States

Company Website

hellosift.com

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Categories and Features

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