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What is Verint Digital Behavior Analytics?

Customer session replays are essential for capturing key interaction metrics such as mouse movements, touch gestures, clicks, and form submissions. By analyzing these specific actions, companies can significantly improve their customer experience (CX) by relying on genuine behaviors demonstrated in online environments. Feedback from customers is often insufficient on its own, as gleaning actionable insights from ambiguous remarks can be a daunting task, and making effective adjustments can be even more challenging. Verint Digital Behavior Analytics embodies the principle that "seeing is believing," as it unifies customer feedback with session replays to provide immediate insight and a thorough understanding of the customer journey. By correlating these replays with key performance indicators (KPIs), organizations can examine actual customer interactions, quickly pinpoint areas of frustration, and rectify problems that negatively impact digital experiences and conversion rates. This integration of qualitative and quantitative data not only empowers businesses to make well-informed choices but also fosters an environment where overall customer satisfaction can flourish. Ultimately, leveraging both feedback and replays transforms the approach to enhancing user experiences.

What is Helpfull?

Helpfull is an innovative platform designed to offer immediate feedback from thousands of users, allowing you to create surveys to evaluate logos, brand names, and Amazon store images effectively. With a vast pool of US-based respondents ready to provide insights within minutes, you can tailor your survey to target specific demographics, ensuring you gather relevant feedback from your desired audience. This service guarantees prompt and reliable feedback to help you refine your ideas. By signing up for a free account, you can initiate your first survey and tap into a wealth of knowledge and opinions. Start utilizing Helpfull today and see why it has become the go-to resource for business owners, graphic designers, Amazon sellers, marketers, authors, and researchers aiming to enhance their decision-making process. The platform not only streamlines the feedback collection process but also empowers users to make informed choices based on real opinions.

Media

No images available

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/voice-of-the-customer/digital-behavior-analytics/

Company Facts

Organization Name

Helpfull

Company Location

United States

Company Website

helpfull.com

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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