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What is Verint Digital Behavior Analytics?

Customer session replays are essential for capturing key interaction metrics such as mouse movements, touch gestures, clicks, and form submissions. By analyzing these specific actions, companies can significantly improve their customer experience (CX) by relying on genuine behaviors demonstrated in online environments. Feedback from customers is often insufficient on its own, as gleaning actionable insights from ambiguous remarks can be a daunting task, and making effective adjustments can be even more challenging. Verint Digital Behavior Analytics embodies the principle that "seeing is believing," as it unifies customer feedback with session replays to provide immediate insight and a thorough understanding of the customer journey. By correlating these replays with key performance indicators (KPIs), organizations can examine actual customer interactions, quickly pinpoint areas of frustration, and rectify problems that negatively impact digital experiences and conversion rates. This integration of qualitative and quantitative data not only empowers businesses to make well-informed choices but also fosters an environment where overall customer satisfaction can flourish. Ultimately, leveraging both feedback and replays transforms the approach to enhancing user experiences.

What is Optimo Analytics?

Easily integrate your advertising spend, CRM systems, and subscription information into Google Analytics for streamlined access. Enhance your insights by visualizing external datasets and providing your team with consistent updates through Slack. Share reports with your team directly via Slack, leveraging data from your Google Analytics, Facebook, or Instagram accounts. Our platform also enables automatic audits and continuous monitoring of your Google Analytics views through daily testing features. We focus on seamlessly integrating and automating all key platforms that our users depend on, ensuring a hassle-free setup experience. Our pricing structure is adaptable, allowing you to scale as needed and pay only for the services you require. Keep your team informed with regularly delivered reports through Slack while effortlessly importing your expenses and other critical data into Google Analytics. Ongoing audits and monitoring of your Google Analytics properties help maintain data accuracy and reliability, ensuring your data management practices are top-notch. This comprehensive approach empowers your business to make data-driven decisions with confidence.

Media

No images available

Media

Integrations Supported

Facebook
Google Analytics
LinkedIn
Salesforce
Slack
Stripe
X (Twitter)

Integrations Supported

Facebook
Google Analytics
LinkedIn
Salesforce
Slack
Stripe
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$2 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/voice-of-the-customer/digital-behavior-analytics/

Company Facts

Organization Name

Optimo Analytics

Company Location

United States

Company Website

optimoanalytics.com

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Categories and Features

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

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