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What is Verint Digital Behavior Analytics?

Customer session replays are essential for capturing key interaction metrics such as mouse movements, touch gestures, clicks, and form submissions. By analyzing these specific actions, companies can significantly improve their customer experience (CX) by relying on genuine behaviors demonstrated in online environments. Feedback from customers is often insufficient on its own, as gleaning actionable insights from ambiguous remarks can be a daunting task, and making effective adjustments can be even more challenging. Verint Digital Behavior Analytics embodies the principle that "seeing is believing," as it unifies customer feedback with session replays to provide immediate insight and a thorough understanding of the customer journey. By correlating these replays with key performance indicators (KPIs), organizations can examine actual customer interactions, quickly pinpoint areas of frustration, and rectify problems that negatively impact digital experiences and conversion rates. This integration of qualitative and quantitative data not only empowers businesses to make well-informed choices but also fosters an environment where overall customer satisfaction can flourish. Ultimately, leveraging both feedback and replays transforms the approach to enhancing user experiences.

What is Qualetics?

Incorporate customized insights into your software solutions, such as recommendation engines, sentiment analysis, anomaly detection, and fraud detection, while collecting user engagement data that increases value for your clientele and equips your teams with critical product analytics. The sophisticated analytics provided by Qualetics' secure, multi-tenant platform encourages a new dimension of teamwork, allowing both your staff and clients to view, analyze, share, export, and subscribe to vital insights in real-time. Qualetics’ AIMS promptly captures multidimensional data from your applications, facilitating advanced analytics and AI-powered outcomes. By employing our distinctive page rank and error ranking algorithm, we present a quality index of your product, emphasizing the severity and frequency of errors, as well as the number of affected users. In addition, with Qualetics, you can evaluate your product’s Performance Index score, which indicates the operational efficiency of your application. This all-encompassing strategy not only improves your application’s performance but also fosters ongoing enhancement driven by actionable insights, ultimately leading to a more refined user experience. Such an approach ensures that your organization remains competitive in a rapidly evolving market landscape.

Media

No images available

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/voice-of-the-customer/digital-behavior-analytics/

Company Facts

Organization Name

Qualetics

Company Location

United States

Company Website

qualetics.com

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Categories and Features

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

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