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What is Verint Digital Behavior Analytics?

Customer session replays are essential for capturing key interaction metrics such as mouse movements, touch gestures, clicks, and form submissions. By analyzing these specific actions, companies can significantly improve their customer experience (CX) by relying on genuine behaviors demonstrated in online environments. Feedback from customers is often insufficient on its own, as gleaning actionable insights from ambiguous remarks can be a daunting task, and making effective adjustments can be even more challenging. Verint Digital Behavior Analytics embodies the principle that "seeing is believing," as it unifies customer feedback with session replays to provide immediate insight and a thorough understanding of the customer journey. By correlating these replays with key performance indicators (KPIs), organizations can examine actual customer interactions, quickly pinpoint areas of frustration, and rectify problems that negatively impact digital experiences and conversion rates. This integration of qualitative and quantitative data not only empowers businesses to make well-informed choices but also fosters an environment where overall customer satisfaction can flourish. Ultimately, leveraging both feedback and replays transforms the approach to enhancing user experiences.

What is Squeaky?

Squeaky's cutting-edge analytics platform allows you to capture up to 60% more data than conventional tools while maintaining a strong emphasis on customer privacy. By harnessing insightful context from customer data, you can refine your decision-making processes, leading to increased business success. Delve into your traffic analysis and segmentation to uncover the factors driving visitor conversions and discover how to better support them. This platform equips you to provide faster and more efficient customer support by directly accessing and understanding the challenges your customers encounter. Squeaky strategically positions data at the forefront of improving customer experiences, eliminating the tedious task of sifting through long recordings thanks to its advanced filtering system, which brings to light the most relevant customer interactions. Moreover, you can monitor performance metrics and make informed decisions regarding your website by utilizing precise and relevant data. The ongoing collection of NPS® and sentiment survey data ensures that your customers feel acknowledged and appreciated. Additionally, incorporating heatmap analytics enables you to showcase the most relevant content and design user-friendly interfaces for your audience, ultimately enhancing engagement. By leveraging these valuable insights, you can greatly refine your marketing strategies and align your offerings more closely with what your customers truly need, thus fostering loyalty and satisfaction over time. In doing so, you create a more responsive and tailored experience that resonates with your customer base.

Media

No images available

Media

Integrations Supported

Drupal
Google Tag Manager
Magento
Shopify
Webflow
Wix
WordPress

Integrations Supported

Drupal
Google Tag Manager
Magento
Shopify
Webflow
Wix
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$50 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/voice-of-the-customer/digital-behavior-analytics/

Company Facts

Organization Name

Squeaky

Company Location

Netherlands

Company Website

squeaky.ai/

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Categories and Features

Heatmap

Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Embeddable Maps
For Sales
For Science
Radial Mapping
Territorial Mapping
Website Analytics

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

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