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What is Verizon Automated Retail?

Shoppers today seek a customized online shopping experience that also offers the instant gratification of a mere tap on their screens. Our state-of-the-art retail solutions feature self-service machines that deliver immediate access to popular items in your store as well as in other high-traffic areas. Utilizing the Internet of Things (IoT), these machines operate in a manner that is both user-friendly and secure. Verizon's automated retail kiosks are designed to minimize wait times and come equipped with intuitive touch screens, personalized visuals, and sophisticated robotic dispensing mechanisms. These innovative devices are linked through secure machine-to-machine (M2M) technology, ensuring seamless communication. This is precisely why Ahold USA has chosen to collaborate with us, enhancing their in-store shopping experience by offering self-service checkout options via smartphones. Consequently, customers can benefit from a fluid shopping experience that integrates convenience with cutting-edge technology while enjoying the freedom to shop at their own pace. This partnership exemplifies the future of retail, where efficiency and personalization go hand in hand.

What is IOdesk?

Create knowledge bases and make use of self-service tools to support your users during difficult times, or choose to enhance your assistance through live chat and email options. With IOdesk, you can significantly reduce the pressure on your support team while simultaneously boosting user satisfaction. This platform provides all the essential tools needed to effectively engage with and assist your clients. Thanks to features like our self-service chat, contact forms, and email solutions, your customers will no longer experience delays while waiting for a representative to help them. Many ticketing systems available today can be overly complex or too expensive, but IOdesk distinguishes itself by being both intuitive and quick to set up—enabling you to begin in just a few minutes! Finding the right package is straightforward; simply select one that aligns with your company's size, avoiding the confusion of intricate pricing structures or features that come at extra costs. Experience the effortless integration of support services that IOdesk delivers, making your customer interactions more seamless than ever before, thereby fostering a more positive relationship between your business and its clientele. The efficiency and clarity offered by this platform can transform how you manage customer service.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verizon

Company Location

United States

Company Website

www.verizon.com/business/products/internet-of-things/connected-commerce/automated-retail/

Company Facts

Organization Name

Xenolith

Date Founded

2018

Company Location

Sweden

Company Website

www.iodesk.net

Categories and Features

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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