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What is Verizon Rapid Response Retainer?

The Rapid Response Retainer provides you with vital knowledge, tools, and insights necessary for effectively preparing for and responding to cyber threats. Its main objective is to lower risk, bolster your security team, and control the costs tied to incident response. By employing strategic foresight, readily available resources, and pre-planned incident management capabilities, it allows you to take a proactive stance on risk management while fine-tuning your remediation methods. Moreover, it helps in mitigating the financial burdens that arise from defending against and recovering from cyber incidents. Our team of experts will assess your current security protocols, identify vulnerabilities, and suggest actionable improvements. You will also have the advantage of a dedicated investigative liaison who will be your consistent contact during any security breach situation. Additionally, having access to our 24/7 incident hotline ensures that you can receive prompt help from our global teams and utilize extensive threat intelligence resources, providing strong support during emergencies. This comprehensive strategy not only enhances your overall security framework but also encourages a culture of ongoing improvement in the management of cyber risks. As a result, your organization can feel more empowered and resilient in the face of evolving cyber threats.

What is Ibbü?

Ibbü, developed by iAdvize, operates as a responsive network of specialists designed to elevate your brand's presence. These enthusiastic advocates genuinely represent your products and services. They possess an innate ability to engage customers, enriching each interaction with a distinctive touch of personalization. Interestingly, a significant number of brands miss out on approximately 70% of potential customer interactions by limiting their availability to conventional business hours, generally from 9 AM to 5 PM. In contrast, ibbü offers round-the-clock access to its experts, ensuring that customers can have a real and engaging online shopping experience at any hour. The specialists are compensated through various plans tailored to your business objectives, whether that involves payments per conversation or per successful transaction following an interaction. No matter the compensation structure, these professionals remain dedicated to providing high-quality service consistently. Ibbü effectively meets the demand for continuous, on-demand customer assistance and support. Partnering with iAdvize makes it easy to kick off a project and select the perfect experts with just a simple click, allowing brands to fully harness their potential for customer engagement effortlessly. This accessibility ensures that brands can maintain a competitive edge in today’s fast-paced market.

Media

Media

Integrations Supported

Google Analytics
Salesforce
Verizon Network Detection and Response
Zendesk

Integrations Supported

Google Analytics
Salesforce
Verizon Network Detection and Response
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verizon

Date Founded

1983

Company Location

United States

Company Website

www.verizon.com/business/products/security/incident-response-investigation/rapid-response-retainer/

Company Facts

Organization Name

iAdvize

Date Founded

2010

Company Location

France

Company Website

www.iadvize.com/en/ibbu/

Categories and Features

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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