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What is VideoCX.io?
More than 50 organizations engage in approximately 1.8 million video calls with customers each month, taking advantage of a robust enterprise-grade platform designed for video banking and know your customer (KYC) procedures. Specifically, 13 banks utilize our video contact center for customer onboarding and Video KYC, while 24 lenders depend on our infrastructure for their credit verification processes. Moreover, three businesses have adopted our services to facilitate motor accident claim inspections through video, and an additional three life insurance companies employ our platform for servicing policies. In addition, three organizations utilize our system for employee verification, solidifying our platform as the most comprehensive Video Banking solution available on the market. Each month, we support the onboarding of 1.5 million customers via Video KYC, featuring an array of functionalities including text chat, video recording, screen and file sharing, photo capture, document tagging, location sharing, face matching, a data-sharing API, audit trails, customizable workflows, and conversation continuity. Our platform also offers a tailored page for initiating customer journeys, with authentication options available through any API or mobile OTP, and the ability to extract customer details from external systems via API. To improve user experience further, customers can select product types, request categories, and preferred languages when using our services, ensuring a personalized approach to their needs. This level of customization not only enhances satisfaction but also streamlines the overall interaction process for both customers and organizations alike.
What is Apizee?
Apizee delivers an all-encompassing remote visual assistance platform designed to enhance customer support and increase operational efficiency through real-time video interactions. This innovative solution enables businesses to tackle customer issues instantly via video calls, allowing for quicker and more accurate resolutions without the need for physical presence. The platform is specifically designed to cater to a variety of industries, such as insurance, retail, healthcare, and field services, helping organizations reduce travel expenses, expedite diagnostics, and improve customer satisfaction. Additionally, Apizee's secure and user-friendly tools seamlessly integrate into telehealth and customer support workflows, empowering companies to cultivate strong relationships with their clients. By adopting this cutting-edge approach, organizations can not only streamline their operations but also create a more interactive and satisfying customer experience. Ultimately, Apizee stands out as a pivotal solution for businesses seeking to adapt to the evolving needs of their customers in a digitally connected world.
Integrations Supported
ServiceNow
Talkdesk
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
$4.95/month/user
Free Trial Offered?
Free Version
Pricing Information
$11 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
VideoCX.io
Company Website
www.videocx.io
Company Facts
Organization Name
Apizee
Date Founded
2013
Company Location
France
Company Website
www.apizee.com