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What is VideoCX.io?

More than 50 organizations engage in approximately 1.8 million video calls with customers each month, taking advantage of a robust enterprise-grade platform designed for video banking and know your customer (KYC) procedures. Specifically, 13 banks utilize our video contact center for customer onboarding and Video KYC, while 24 lenders depend on our infrastructure for their credit verification processes. Moreover, three businesses have adopted our services to facilitate motor accident claim inspections through video, and an additional three life insurance companies employ our platform for servicing policies. In addition, three organizations utilize our system for employee verification, solidifying our platform as the most comprehensive Video Banking solution available on the market. Each month, we support the onboarding of 1.5 million customers via Video KYC, featuring an array of functionalities including text chat, video recording, screen and file sharing, photo capture, document tagging, location sharing, face matching, a data-sharing API, audit trails, customizable workflows, and conversation continuity. Our platform also offers a tailored page for initiating customer journeys, with authentication options available through any API or mobile OTP, and the ability to extract customer details from external systems via API. To improve user experience further, customers can select product types, request categories, and preferred languages when using our services, ensuring a personalized approach to their needs. This level of customization not only enhances satisfaction but also streamlines the overall interaction process for both customers and organizations alike.

What is Asti Video KYC?

Our comprehensive verification platform simplifies the onboarding process for users and supports significant growth for businesses. This cutting-edge solution reduces the onboarding duration from the typical 5-10 days to less than 5 minutes, even when users are accessing the service remotely, while simultaneously slashing operational costs by up to 92% by eliminating the need for field agents and related paperwork. Furthermore, it effectively tackles customer drop-off rates, lowering them by 25% as users are able to begin the KYC process through either web or mobile applications. The workflow incorporates live video interactions alongside AI-assisted support to guarantee that submitted documents meet the required standards, ensuring a high level of verification quality. Additionally, it employs real-time data extraction from PAN cards, which is cross-verified with official records, all conducted through secure video conferencing sessions that are documented. To adhere to compliance requirements, the system embeds custom geo-location data and timestamps within the video, verifying that the user is physically located within India. This all-encompassing solution not only boosts efficiency but also fosters customer trust through its stringent security protocols, strengthening the overall user experience. As a result, businesses can focus on growth while maintaining a reliable and swift verification process.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$4.95/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VideoCX.io

Company Website

www.videocx.io

Company Facts

Organization Name

Asti Infotech

Date Founded

2013

Company Location

India

Company Website

www.astiinfotech.com/Video_KYC

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