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What is VideoCX.io?
More than 50 organizations engage in approximately 1.8 million video calls with customers each month, taking advantage of a robust enterprise-grade platform designed for video banking and know your customer (KYC) procedures. Specifically, 13 banks utilize our video contact center for customer onboarding and Video KYC, while 24 lenders depend on our infrastructure for their credit verification processes. Moreover, three businesses have adopted our services to facilitate motor accident claim inspections through video, and an additional three life insurance companies employ our platform for servicing policies. In addition, three organizations utilize our system for employee verification, solidifying our platform as the most comprehensive Video Banking solution available on the market. Each month, we support the onboarding of 1.5 million customers via Video KYC, featuring an array of functionalities including text chat, video recording, screen and file sharing, photo capture, document tagging, location sharing, face matching, a data-sharing API, audit trails, customizable workflows, and conversation continuity. Our platform also offers a tailored page for initiating customer journeys, with authentication options available through any API or mobile OTP, and the ability to extract customer details from external systems via API. To improve user experience further, customers can select product types, request categories, and preferred languages when using our services, ensuring a personalized approach to their needs. This level of customization not only enhances satisfaction but also streamlines the overall interaction process for both customers and organizations alike.
What is GIBots KYC Suite?
In a significant advancement, the RBI has recently permitted the implementation of Video KYC for remote customer verification within the banking and financial services sector. GiBots KYC SUITE provides an AI-driven, all-encompassing KYC solution that can complete the Customer Identification Process in less than two minutes. Progressive BFSI and Fintech companies are likely to benefit from embracing this Video and Self KYC methodology. This innovative approach involves capturing live video images of the customer while verifying their documents and ensuring they possess the necessary identification materials to confirm their identity. The applicant's data along with facial recognition is processed in tandem, allowing for immediate identification of any inconsistencies. Customers are now able to perform their verification from virtually anywhere through our application, which subsequently transmits the collected information to officials for further evaluation. During the Online KYC process, customers are guided to display their PAN Card to the camera, enabling the retrieval of essential data for identity validation. This groundbreaking technique not only improves convenience but also optimizes the verification process, rendering it quicker and more effective. Ultimately, such advancements could reshape customer experiences in the financial sector for years to come.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$4.95/month/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
VideoCX.io
Company Website
www.videocx.io
Company Facts
Organization Name
GIBots
Date Founded
2015
Company Location
India
Company Website
www.gibots.com/main-productlist/myKyc.html
Categories and Features
Categories and Features
AML
Behavioral Analytics
Case Management
Compliance Reporting
Identity Verification
Investigation Management
PEP Screening
Risk Assessment
SARs
Transaction Monitoring
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