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What is VideoCX.io?
More than 50 organizations engage in approximately 1.8 million video calls with customers each month, taking advantage of a robust enterprise-grade platform designed for video banking and know your customer (KYC) procedures. Specifically, 13 banks utilize our video contact center for customer onboarding and Video KYC, while 24 lenders depend on our infrastructure for their credit verification processes. Moreover, three businesses have adopted our services to facilitate motor accident claim inspections through video, and an additional three life insurance companies employ our platform for servicing policies. In addition, three organizations utilize our system for employee verification, solidifying our platform as the most comprehensive Video Banking solution available on the market. Each month, we support the onboarding of 1.5 million customers via Video KYC, featuring an array of functionalities including text chat, video recording, screen and file sharing, photo capture, document tagging, location sharing, face matching, a data-sharing API, audit trails, customizable workflows, and conversation continuity. Our platform also offers a tailored page for initiating customer journeys, with authentication options available through any API or mobile OTP, and the ability to extract customer details from external systems via API. To improve user experience further, customers can select product types, request categories, and preferred languages when using our services, ensuring a personalized approach to their needs. This level of customization not only enhances satisfaction but also streamlines the overall interaction process for both customers and organizations alike.
What is OneSpan Identity Verification?
Boost customer acquisition, decrease drop-off rates, and curb fraudulent activities by implementing advanced digital identity verification solutions. Gain access to a wide range of digital identity verification tools conveniently located on a single platform. Promote the expansion of online channels by integrating digital ID verification into the account registration phase. Enable seamless remote account openings with robust digital identity verification and fraud detection strategies. Select the most effective verification workflow that enhances both security measures and user experience. Authenticate identification documents instantly while concurrently assessing facial biometric data. Ensure adherence to KYC (Know Your Customer) regulations and carefully assess the risks associated with customers. Detect fraudulent ID documents and prevent application fraud in real-time. Choose the most appropriate digital identity verification technique to balance customer satisfaction with risk management effectively. Customize your verification processes to align with your target audience to enhance adoption rates. Steer clear of relying solely on one service provider that may offer limited coverage options. Furthermore, keep a thorough audit trail linked to every transaction to ensure accountability and transparency. By adopting these solutions, businesses can significantly enhance their operational integrity and foster greater trust among customers, leading to long-term success.
Integrations Supported
Asseco SPIN
Avaloq Core
Aware IM
BehavioSec
Box
Cisco Cloudlock
Fiserv
ForgeRock
IBM Cloud
Jumio
Integrations Supported
Asseco SPIN
Avaloq Core
Aware IM
BehavioSec
Box
Cisco Cloudlock
Fiserv
ForgeRock
IBM Cloud
Jumio
API Availability
Has API
API Availability
Has API
Pricing Information
$4.95/month/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
VideoCX.io
Company Website
www.videocx.io
Company Facts
Organization Name
OneSpan
Date Founded
1991
Company Location
United States
Company Website
www.onespan.com/products/identity-verification