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What is VideoCX.io?
More than 50 organizations engage in approximately 1.8 million video calls with customers each month, taking advantage of a robust enterprise-grade platform designed for video banking and know your customer (KYC) procedures. Specifically, 13 banks utilize our video contact center for customer onboarding and Video KYC, while 24 lenders depend on our infrastructure for their credit verification processes. Moreover, three businesses have adopted our services to facilitate motor accident claim inspections through video, and an additional three life insurance companies employ our platform for servicing policies. In addition, three organizations utilize our system for employee verification, solidifying our platform as the most comprehensive Video Banking solution available on the market. Each month, we support the onboarding of 1.5 million customers via Video KYC, featuring an array of functionalities including text chat, video recording, screen and file sharing, photo capture, document tagging, location sharing, face matching, a data-sharing API, audit trails, customizable workflows, and conversation continuity. Our platform also offers a tailored page for initiating customer journeys, with authentication options available through any API or mobile OTP, and the ability to extract customer details from external systems via API. To improve user experience further, customers can select product types, request categories, and preferred languages when using our services, ensuring a personalized approach to their needs. This level of customization not only enhances satisfaction but also streamlines the overall interaction process for both customers and organizations alike.
What is TeamworkAR?
TeamworkAR is a cutting-edge augmented reality platform designed specifically for businesses, enhancing collaboration, training, and customer interactions within teams. It provides real-time AR collaboration features, including shared workspaces, video conferencing, remote support, and hands-free AI-powered voice search, which facilitate seamless communication among team members. The platform offers a variety of visualization tools, such as rotation, drawing, annotation, and image recognition, creating engaging environments that closely resemble real-world experiences. TeamworkAR also integrates effortlessly with service ticket systems, eLearning platforms, and learning management systems, making it a versatile solution that caters to various business needs. Its advanced analytics allow users to save AR sessions, track compliance timestamps, and evaluate engagement with educational materials effectively. Moreover, the platform includes dedicated AR content development services, enabling businesses to create comprehensive solutions in-house without the need for external agencies or additional developers, thus streamlining the adoption of augmented reality. This makes TeamworkAR an ideal choice for organizations eager to harness the power of AR in their operations.
Integrations Supported
Google Cloud Platform
Meta AI
ServiceNow
Toshiba Factory IoT Platform
Twilio
Integrations Supported
Google Cloud Platform
Meta AI
ServiceNow
Toshiba Factory IoT Platform
Twilio
API Availability
Has API
API Availability
Has API
Pricing Information
$4.95/month/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
VideoCX.io
Company Website
www.videocx.io
Company Facts
Organization Name
CGS
Date Founded
1984
Company Location
United States
Company Website
www.cgsinc.com/en/enterprise-augmented-reality-for-business