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What is Viqal?

Viqal's Virtual Concierge for hotels streamlines guest interactions from the moment they book until they check out, allowing hotel staff to focus more on their core responsibilities while increasing revenue per reservation. Notable features comprise: • Human-like interactions: Utilizing cutting-edge AI, Viqal's Virtual Concierge communicates with guests in an engaging manner. • Welcome Messages: Instant automated greetings and booking confirmations sent via WhatsApp upon new bookings. • Upgrade Processing: Seamlessly handles room upgrade requests without manual intervention. • Inquiry Management: Efficiently addresses pre-arrival and in-stay guest questions automatically. • Feedback Collection: Automates the gathering of guest feedback through WhatsApp after departure. • Staff Involvement: Complex inquiries are easily forwarded to hotel staff for personal attention. • Amenities Overview: Provides a detailed visualization of available amenities along with general information and booking options. • Booking Adjustments: Any changes to reservations are automatically updated in the PMS via natural conversations with guests. • Convenient Early Check-in: Enhances the arrival experience by enabling guests to check in online ahead of time. This innovative approach not only improves guest satisfaction but also optimizes operational efficiency for hotel staff.

What is Incentient SmartTouch?

We specialize in designing, implementing, and sustaining customized interactive digital solutions tailored for luxury hospitality venues across various sectors. Our websites and mobile applications aim to enhance the guest experience while emphasizing health and safety protocols, minimizing printing costs, optimizing operations, strengthening brand presence, empowering management teams, and increasing revenue opportunities. Among our standout offerings is the patented and award-winning SmartCellar, which caters perfectly to restaurants, bars, and private collections. Additionally, our latest advancements, SmartTouch and SmartCellar, are versatile and compatible with all platforms. Each application is thoughtfully designed to reflect the distinct needs and branding aspirations of our clients. Our holistic three-part system comprises modules for guests, staff, and management, allowing clients to independently make real-time edits and updates to critical information. By streamlining operational processes, we not only improve the quality of service but also play a pivotal role in enhancing overall revenue. Our goal is to ensure that every client not only meets but exceeds expectations in the competitive hospitality industry, allowing them to truly shine. In a constantly evolving market, we are dedicated to providing innovative solutions that keep our clients ahead of the curve.

Media

Media

Integrations Supported

Clock PMS+
Cloudbeds
Host PMS
Mews
Oracle Hospitality Suite8
Stayntouch PMS
WhatsApp
apaleo

Integrations Supported

Clock PMS+
Cloudbeds
Host PMS
Mews
Oracle Hospitality Suite8
Stayntouch PMS
WhatsApp
apaleo

API Availability

Has API

API Availability

Has API

Pricing Information

€2.99 per room/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Viqal

Date Founded

2020

Company Location

Netherlands

Company Website

www.viqal.com

Company Facts

Organization Name

Incentient

Company Website

www.incentient.com

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Categories and Features

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