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Oracle Hospitality Suite8

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What is Viqal?

Viqal's Virtual Concierge for hotels streamlines guest interactions from the moment they book until they check out, allowing hotel staff to focus more on their core responsibilities while increasing revenue per reservation. Notable features comprise: • Human-like interactions: Utilizing cutting-edge AI, Viqal's Virtual Concierge communicates with guests in an engaging manner. • Welcome Messages: Instant automated greetings and booking confirmations sent via WhatsApp upon new bookings. • Upgrade Processing: Seamlessly handles room upgrade requests without manual intervention. • Inquiry Management: Efficiently addresses pre-arrival and in-stay guest questions automatically. • Feedback Collection: Automates the gathering of guest feedback through WhatsApp after departure. • Staff Involvement: Complex inquiries are easily forwarded to hotel staff for personal attention. • Amenities Overview: Provides a detailed visualization of available amenities along with general information and booking options. • Booking Adjustments: Any changes to reservations are automatically updated in the PMS via natural conversations with guests. • Convenient Early Check-in: Enhances the arrival experience by enabling guests to check in online ahead of time. This innovative approach not only improves guest satisfaction but also optimizes operational efficiency for hotel staff.

What is Oracle Hospitality Suite8?

The Oracle Hospitality Suite8 Property consolidates all aspects of hotel management into a single, cohesive software platform. This comprehensive solution encompasses a wide range of functions, including reservations, housekeeping, dining services, and marketing strategies, all while maintaining a strong focus on enhancing the guest experience. Currently, it is exclusively offered in the EMEA region. Gain a comprehensive insight into your guests through the development of detailed profiles and the tracking of transactions in real-time. Increase your revenue potential with user-friendly online features for booking rooms, making dining reservations, purchasing gift vouchers, and selling tickets. Operational efficiency is elevated through integrated tools that manage distribution, as well as restaurant and leisure services. Foster effective communication before, during, and after guest stays by providing personalized promotions and gathering valuable feedback via surveys. Additionally, the suite adeptly oversees events such as banquets and conferences, managing everything from the initial inquiry through to the final billing process. With its robust billing functionalities, it stands out as a superb independent solution for conference centers, facilitating a smooth experience for both event organizers and participants alike, while also adapting to the evolving needs of the hospitality industry.