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Ratings and Reviews 0 Ratings
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What is VideoCX.io?
More than 50 organizations engage in approximately 1.8 million video calls with customers each month, taking advantage of a robust enterprise-grade platform designed for video banking and know your customer (KYC) procedures. Specifically, 13 banks utilize our video contact center for customer onboarding and Video KYC, while 24 lenders depend on our infrastructure for their credit verification processes. Moreover, three businesses have adopted our services to facilitate motor accident claim inspections through video, and an additional three life insurance companies employ our platform for servicing policies. In addition, three organizations utilize our system for employee verification, solidifying our platform as the most comprehensive Video Banking solution available on the market. Each month, we support the onboarding of 1.5 million customers via Video KYC, featuring an array of functionalities including text chat, video recording, screen and file sharing, photo capture, document tagging, location sharing, face matching, a data-sharing API, audit trails, customizable workflows, and conversation continuity. Our platform also offers a tailored page for initiating customer journeys, with authentication options available through any API or mobile OTP, and the ability to extract customer details from external systems via API. To improve user experience further, customers can select product types, request categories, and preferred languages when using our services, ensuring a personalized approach to their needs. This level of customization not only enhances satisfaction but also streamlines the overall interaction process for both customers and organizations alike.
Integrations Supported
Crunchwork
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$4.95/month/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Codafication
Date Founded
2015
Company Location
Australia
Company Website
www.virtualassist.io
Company Facts
Organization Name
VideoCX.io
Company Website
www.videocx.io
Categories and Features
Inspection
Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Print on Site
Report Templates
Speech Recognition
Subcontractor Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Video Conferencing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard