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What is VoIP Detective?

VoIP Detective stands out as the most intuitive reporting tool for Cisco Call Manager. This tool comes in both a complimentary and a premium version, enabling users to monitor calls made to and from extensions within their CUCM cluster while also facilitating in-depth troubleshooting. With its easy-to-navigate interface, VoIP Detective effectively transmits call data to Cisco Call Manager. Additionally, both the free and Pro versions can be swiftly deployed as virtual machines, allowing for setup in under 30 minutes, making it accessible for users in various environments. The efficiency and simplicity of VoIP Detective make it an essential resource for anyone managing Cisco Call Manager systems.

What is Binotel?

A virtual PBX acts as a holistic solution that integrates all business phone numbers into a unified network, maintaining a complete record of client communications and conversation histories. This system significantly improves operational efficiency and enhances customer service by facilitating smoother communications between employees and clients. Moreover, it automates client interactions and harmoniously integrates with the CRM system, delivering valuable insights into the quantity and quality of employee conversations, as well as the overall performance of the organization. By maintaining a consistently high level of customer service, this system empowers effective communication management. Users benefit from a dedicated account that monitors all call-related data, including total call counts, durations, recordings, missed call logs, and detailed analytics. The access to call recordings enables you to review any discussions between clients and managers, promoting accountability and motivating employees to elevate their performance. This feature not only expedites dispute resolution but also assists in training new employees, ensuring that the entire team is well-prepared for client interactions. Consequently, a virtual PBX not only enhances communication but also fosters a culture of ongoing enhancement and development within the organization, ultimately leading to improved business outcomes. As the company adapts to evolving client needs, this system proves invaluable in sustaining long-term success and satisfaction.

Media

Media

Integrations Supported

Corezoid
DIKIDI Business
Microsoft Dynamics 365
Pipedrive
Podio
RemOnline
Salesforce
Weblium
Zendesk
Zoho CRM
retailCRM

Integrations Supported

Corezoid
DIKIDI Business
Microsoft Dynamics 365
Pipedrive
Podio
RemOnline
Salesforce
Weblium
Zendesk
Zoho CRM
retailCRM

API Availability

Has API

API Availability

Has API

Pricing Information

$0
Free Trial Offered?
Free Version

Pricing Information

$7.93 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VoIP Detective

Date Founded

2018

Company Location

United States

Company Website

www.voipdetective.com

Company Facts

Organization Name

Binotel

Date Founded

2011

Company Location

Ucrania

Company Website

www.binotel.ua/

Categories and Features

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

VoIP Monitoring

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

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