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What is WEBTEXT?

The CX Hub is a cutting-edge cloud solution designed to strengthen the bond between businesses and their clients, offering an advanced customer experience. By merging the previously distinct areas of Contact Centers and CRM, this platform enables companies to facilitate fluid and transformative interactions with customers through various channels, including voice calls, voice assistants, and widely-used messaging platforms, while incorporating sophisticated features such as messaging, artificial intelligence, journey analytics, and data-driven insights. With its messaging capabilities, Voice Agents can quickly identify a mobile caller and provide pertinent information during the call, all while accessing a detailed history of prior communications associated with that number. In addition, Chat Agents can interact with customers via SMS or MMS using their assigned toll or toll-free numbers, allowing for a flexible communication approach. Customers also enjoy the option to skip waiting on hold and transition from a voice call to a messaging platform, significantly enhancing their experience. This innovative dual-channel strategy not only simplifies the communication process but actively boosts customer satisfaction by aligning with individual preferences and needs, ensuring a more personalized service. Ultimately, the CX Hub represents a significant evolution in customer engagement, paving the way for more responsive and effective business interactions.

What is Caller ID - Who Called Me?

Caller ID - Who Called Me emerges as the top application for precisely identifying callers by their names. Serving as an all-encompassing tool, it facilitates phone number searches, prevents spam calls, and aids in call management, earning the confidence of 30 million users. The app excels in uncovering the identities of unknown callers, offering transparent information about who is reaching out to you. Its design prioritizes the blocking of unsolicited spam, robocalls, and telemarketing disturbances, providing users with a sense of security. By revealing the genuine caller’s name and location, it significantly enhances the quality of your calling experience, helping you steer clear of misleading calls. Furthermore, Caller ID not only identifies unfamiliar numbers but also plays a crucial role in filtering out potential scams and telemarketing disruptions. By simply downloading the Caller ID app, you can discover the true identities of incoming callers and opt to blacklist any numbers you prefer to evade. This feature guarantees that any numbers you place on your blacklist are automatically blocked, effectively ridding your life of unwanted spam calls. In addition to its user-friendly interface, Caller ID - Who Called Me boasts powerful functionalities, making it an indispensable resource for anyone aiming to manage their phone communications more efficiently. The app's ability to provide real-time caller information ensures that you remain informed and in control of your interactions.

Media

Media

Integrations Supported

Amazon Connect
Avaya Aura
Avaya Experience Platform
Five9
Oracle CRM On Demand
Salesforce
ServiceNow
Symbee

Integrations Supported

Amazon Connect
Avaya Aura
Avaya Experience Platform
Five9
Oracle CRM On Demand
Salesforce
ServiceNow
Symbee

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WEBTEXT

Date Founded

2007

Company Location

Ireland

Company Website

webtext.com

Company Facts

Organization Name

aunumber

Company Website

play.google.com/store/apps

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Push Notifications

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

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