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What is WEBTEXT?
The CX Hub is a cutting-edge cloud solution designed to strengthen the bond between businesses and their clients, offering an advanced customer experience. By merging the previously distinct areas of Contact Centers and CRM, this platform enables companies to facilitate fluid and transformative interactions with customers through various channels, including voice calls, voice assistants, and widely-used messaging platforms, while incorporating sophisticated features such as messaging, artificial intelligence, journey analytics, and data-driven insights. With its messaging capabilities, Voice Agents can quickly identify a mobile caller and provide pertinent information during the call, all while accessing a detailed history of prior communications associated with that number. In addition, Chat Agents can interact with customers via SMS or MMS using their assigned toll or toll-free numbers, allowing for a flexible communication approach. Customers also enjoy the option to skip waiting on hold and transition from a voice call to a messaging platform, significantly enhancing their experience. This innovative dual-channel strategy not only simplifies the communication process but actively boosts customer satisfaction by aligning with individual preferences and needs, ensuring a more personalized service. Ultimately, the CX Hub represents a significant evolution in customer engagement, paving the way for more responsive and effective business interactions.
What is Huawei Simple Message Notification (SMN)?
The Simple Message Notification (SMN) system provides an efficient means of sending messages to a variety of recipients, such as email accounts, mobile phones, and HTTP/HTTPS servers, thereby enhancing communication between cloud services while keeping system complexity to a minimum. It features three intuitive APIs designed for creating topics, overseeing subscriptions, and effectively publishing messages. By distributing messages across several data centers, it guarantees both high availability and reliability. In cases where message delivery fails, the system retains the undelivered message and makes subsequent attempts to resend it. This capability to send messages to subscribers using different protocols with a single messaging request helps simplify operations. Furthermore, the organization of data by topic prevents unauthorized access to message queues, significantly boosting security. The SMN system also enables effortless integration of messages with various cloud services, fostering a decoupled architecture that ensures that issues in one service do not affect others. Additionally, it links multiple cloud services and triggers their functions automatically through the messages sent, enhancing overall efficiency and performance. With its comprehensive approach, SMN stands out as a powerful tool for managing communications in a secure and adaptable manner, making it an essential asset for businesses looking to optimize their messaging processes.
Integrations Supported
Amazon Connect
Avaya Aura
Avaya Experience Platform
Five9
Huawei Cloud
Oracle CRM On Demand
Salesforce
ServiceNow
Symbee
Integrations Supported
Amazon Connect
Avaya Aura
Avaya Experience Platform
Five9
Huawei Cloud
Oracle CRM On Demand
Salesforce
ServiceNow
Symbee
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
WEBTEXT
Date Founded
2007
Company Location
Ireland
Company Website
webtext.com
Company Facts
Organization Name
Huawei Cloud
Date Founded
1987
Company Location
China
Company Website
www.huaweicloud.com/intl/en-us/product/smn.html
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Push Notifications
A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Categories and Features
Push Notifications
A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications
