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What is Walsh QA Inspector?

The Walsh QA Inspector streamlines the oversight and administration of your extensive QA program. By simply using a tablet or smartphone, you gain access to all your checklists that encompass locations, personnel, items, standards, and procedures. Data loses its significance when it doesn’t tell a story; hence, our varied reports provide multiple narratives, each offering unique insights and conclusions. These reports cover performance evaluations, score metrics, frequency of deficiencies, tasks that remain unfinished, ATP scores, and more. You can conveniently filter the data by date, location, housekeeper, inspector, supervisor, or checklist, making information retrieval efficient. We also make it easy to import names and emails of personnel from your organization, including inspectors, responsible parties, notified individuals, and administrators. Our intuitive applications are designed for immediate use, often negating the need for formal training. Inspections, rounds, and surveys can be performed by anyone with their personal devices, greatly improving accessibility and productivity. Automatic follow-up emails are sent out, and necessary escalations can be triggered with ease. Additionally, individuals receive timely reminders about pending tasks and deadlines, ensuring that nothing is overlooked. This all-encompassing strategy guarantees that your QA initiatives are not only effective but also streamlined, paving the way for continual improvement in quality assurance processes.

What is TelStrat QM?

Enable your team members, such as supervisors, trainers, Quality Assurance staff, and agents, to improve customer interactions effectively. Leverage an intuitive platform that allows you to review both live-monitored and recorded calls, as well as synchronized voice and screen recordings. Automatically analyze interactions to reveal actionable insights that can greatly enhance service quality. Assess call-handling skills and ensure agents adhere to established scripts and protocols using cutting-edge call center quality management software. Streamline team performance management with a user-friendly interface that facilitates the listening, viewing, evaluation, and scoring of agents, while also providing valuable coaching and e-Learning opportunities. Provide your agents with curated call content and e-Learning resources that enhance key performance indicators (KPIs) through timely, relevant, and consistent feedback. Carry out evaluations in a smooth and efficient manner to set up agents for success by delivering detailed performance reports that pinpoint areas needing improvement and highlight excellence. By implementing these strategies, you can foster a culture of ongoing enhancement within your call center, ultimately leading to better customer satisfaction and increased operational efficiency. This commitment to continuous improvement will not only benefit your team but also cultivate a positive work environment that encourages growth and collaboration.

Media

Media

No images available

Integrations Supported

Calabrio Quality Management
IBM Apptio

Integrations Supported

Calabrio Quality Management
IBM Apptio

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Walsh Integrated

Date Founded

1992

Company Location

Canada

Company Website

www.walshintegrated.com

Company Facts

Organization Name

Serenova

Date Founded

2013

Company Location

United States

Company Website

www.serenova.com/products/telstrat/recording-quality-management/

Categories and Features

Inspection

Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Print on Site
Report Templates
Speech Recognition
Subcontractor Management

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Categories and Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

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