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What is WaterStreet System?

WaterStreet's platform for property and casualty insurance, combined with its policy administration services, enables your organization to operate with enhanced efficiency. This all-encompassing suite goes beyond mere business process outsourcing for insurance; it also elevates the customer experience through innovative technology and optimized workflows. By boosting visibility and fostering better interactions with policyholders, your agents can more adeptly identify cross-selling opportunities while delivering proactive assistance to customers when they need it most. The incorporation of process automation, along with instant access to critical documents and data, ensures the timely provision of precise information, which nurtures both accountability and transparency. The WaterStreet P&C Insurance Suite centralizes all your data and operational tasks, eliminating the need to manage multiple software systems for your enterprise. This cohesive integration demonstrates exemplary customer service, creating a strong connection between clients and agents, as well as between agents and insurance providers. Ultimately, this comprehensive strategy not only boosts operational efficiency but also significantly improves satisfaction levels for everyone involved. In addition, the emphasis on user-friendly interfaces and responsive support further enhances the overall effectiveness of the platform.

What is Vivocha?

Customers increasingly favor live chat when evaluating different offers or services in real-time, as this functionality allows them to engage with an agent immediately, facilitating quick resolutions to issues or the exchange of confidential information. By utilizing a variety of customizable rules, companies can better predict customer requirements and identify optimal times and personnel for engagement. Additionally, offering proactive assistance from operators can greatly boost customer loyalty. Beyond enhancing satisfaction and retention rates, live chat often emerges as a more economical option compared to conventional email and phone support methods. It promotes personal interaction, creates new avenues for upselling and cross-selling, and improves the efficiency of agents. With just a simple click, users can address intricate questions without the annoyance of waiting on hold, thereby streamlining their experience. This direct communication channel enables businesses to connect with online customers through a blend of video, voice, chat, and collaborative tools, such as assisted browsing and document sharing capabilities. Ultimately, the fusion of these tools not only simplifies customer support processes but also significantly enriches the overall experience for users on the website, making it more engaging and efficient. As a result, companies that implement live chat effectively can expect to see improved interactions with their customer base.

Media

Media

Integrations Supported

Commanders Act
FuseCommander
Google Analytics
Google Drive
Salesforce
Shopify
TrustCommander
Webtrends
WordPress
Zendesk

Integrations Supported

Commanders Act
FuseCommander
Google Analytics
Google Drive
Salesforce
Shopify
TrustCommander
Webtrends
WordPress
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WaterStreet Company

Company Location

United States

Company Website

www.waterstreetcompany.com

Company Facts

Organization Name

Vivocha

Date Founded

2012

Company Location

Italy

Company Website

www.vivocha.com

Categories and Features

Insurance Claims Management

CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims
Fraud management
Reporting

Insurance Policy

Cancellation Tracking
Claims Tracking
Policy Generation
Policy Issuance
Policy Processing
Quotes / Estimates
Rating Engine
Reinstatement Tracking
Reinsurance Administration
Renewal Management
Underwriting Management

P&C Insurance

Billing & Invoicing
Broker / Agent Portal
Claims Management
Commission Management
Customer Portal
Document Management
Insurance Rating
Marketing Automation
Policy Management
Quote Management
Reinsurance Administration
Underwriting Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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