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What is Webforum?

Adopt a completely digital strategy and move away from traditional project management tools that consume your valuable time and energy. Bid farewell to disorganized inboxes, unclear progress reports, and unreliable applications that do not meet your expectations. Gather all crucial information in one accessible platform, crafted with a clear structure for projects, documents, and tasks, establishing a robust framework for effective collaboration and measurable results. Streamline your data in one place while effortlessly managing user permissions. Organize documents using functional metadata and conveniently preview specific formats for ease of use. Swiftly find information suited to your unique requirements, minimizing the time lost in toggling between various systems, allowing you to focus on delivering value. Boost productivity through unified teamwork and kickstart your projects instantly with easy-to-use templates. Webforum emerges as an exceptional option for sectors that handle intricate projects requiring high organization, oversight, and efficiency, ensuring you maintain a competitive edge in today's market. By implementing such an all-encompassing solution, you can fully harness your team's capabilities and propel your success to unprecedented heights, fostering an environment of continuous improvement and innovation.

What is ALVAO Service Desk?

You no longer need to hunt for contact details when you have a device issue, face a system crash, or need to request equipment. Employees can conveniently reach out to the Service Desk through the self-service portal, Teams, or Outlook. Microsoft Outlook provides a comprehensive Service Desk experience, allowing users to view their ticket history, explore the knowledge base, or submit new requests from a catalog. Requesters are kept informed about who is managing their inquiries, the current status of their requests, and estimated resolution times, eliminating the need to call the helpdesk for updates. Save time by letting the system handle request sorting, as it will automatically direct each issue to the appropriate team. Additionally, requests are prioritized automatically, ensuring that the team maintains an efficient work schedule without overlooking any tasks. With this streamlined approach, employees can focus on their core responsibilities instead of being bogged down by administrative tasks.

Media

Media

Integrations Supported

Azure App Service
Azure DevOps Projects
Desktop.com
Dynamics 365 Commerce
Jira Service Management
Microsoft 365
Microsoft Entra ID Protection
Microsoft Outlook
Microsoft Power Automate
Microsoft Power BI
Microsoft Teams

Integrations Supported

Azure App Service
Azure DevOps Projects
Desktop.com
Dynamics 365 Commerce
Jira Service Management
Microsoft 365
Microsoft Entra ID Protection
Microsoft Outlook
Microsoft Power Automate
Microsoft Power BI
Microsoft Teams

API Availability

Has API

API Availability

Has API

Pricing Information

$12.00/month
Free Trial Offered?
Free Version

Pricing Information

$40/agent
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Webforum

Company Location

Sweden

Company Website

webforum.com

Company Facts

Organization Name

ALVAO

Date Founded

1999

Company Location

United States

Company Website

www.alvao.com

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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